Your session will expire in 5 minutes, 0 seconds, due to inactivity.
Stay Logged In
You're currently viewing this site in a different language. Would you like this to make your default language?
You can change your country and language settings in the future by using the selector at the top of the page.
Holiday Inn Express & Suites North Conway
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
3.7
/
5
Rating breakdown 1,879 reviews
5 Stars
799
4 Stars
401
3 Stars
234
2 Stars
216
1 Star
229
based on 1,879 reviews
1,161 out of 1,71768%recommend this property.
Staff and Service
4.0
/
5
Room and Comfort
3.7
/
5
Value
3.6
/
5
Room Cleanliness
3.8
/
5
Sleep Quality
3.8
/
5
Variety of Breakfast Choices
3.4
/
5
Able to Relax
3.6
/
5
Review Filters
and
Star Rating
- ,
- ,
- ,
- ,
- ,
and
Room and Comfort
and
Value
and
Room Cleanliness
and
Sleep Quality
and
Able to Relax
and
Age
- ,
- ,
- ,
- ,
- ,
- ,
and
Traveler Type
- ,
- ,
- ,
- ,
- ,
and
Pros
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Cons
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Language
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
Click on filters to refine your results.
Product ReviewsWrite a review
Cleanliness
Overall Experience
2.0
/
5
PostedMarch 10, 2025
Share:
Age:50-64
Traveler Type:Combined Business and Leisure
Reason for Visit:Pleasure/business
Next Destination:SC
Staff and Service
2.0
/
5
Room and Comfort
2.0
/
5
Value
2.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Because the shower was not properly cleaned, I found hair in it & once I started to shower, I found the tub, shower walls, & handicap hand bar slippery & very slick (as if they sprayed it & didn't rinse it). I slipped & fell upside down out of the shower while it was running onto the hard tile floor & was in pain all night.
Reason for Visit:Pleasure/business
Next Destination:SC
ProsLocation
ConsRoom Cleanliness, Facilities, the hotel was being renovated
Thank you! You have successfully submitted a comment for this review.
38th wedding anniversary
Overall Experience
5.0
/
5
PostedMarch 8, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-03
Reason for Visit:Romantic getaway
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
What a great getaway!!! We stayed 1 night to celebrate our wedding anniversary and the hotel staff went above and beyond. We were upgraded to a Suite (very quaint and quiet), they surprised us with a very nice anniversary card and a bucket of chocolates (all kinds of dark and milk, truffles, kisses, Reese’s piece s,, etc). It was amazing. Every time we walked pass the lobby, any staff member would say “happy anniversary “. What a great team of people working and managing this property!!
Check Out Date:2025-03-03
Reason for Visit:Romantic getaway
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Thank you! You have successfully submitted a comment for this review.
Tired
Overall Experience
3.0
/
5
PostedMarch 7, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-02
Reason for Visit:Weekend getaway
Next Destination:Delaware
Staff and Service
4.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
4.0
/
5
No, I do not recommend this property.
We were unaware the hotel was under renovations as it wasn't mentioned at time of booking. It didn't really hinder our stay though.
This hotel looks very tired starting right away with the elevator.
Our room could have been a lot cleaner it didn't appear to be vacuumed well. The furnishings looked "tired" as did the bathroom. The Keurig coffee machine was dust laden. There was a lot of dirt accumulated in the bathroom corners, the bathtub was stained and the blow dryer was broken. Staff promptly brought a replacement.
Surprisingly the beds were comfortable.
Staff was very pleasant to deal with.
Overall, I would not recommend this property, this may be why they are undergoing renovations. It looks very tired.
We have stayed at many other Holiday Inn Express locations and this was the worst we have been at.
This hotel looks very tired starting right away with the elevator.
Our room could have been a lot cleaner it didn't appear to be vacuumed well. The furnishings looked "tired" as did the bathroom. The Keurig coffee machine was dust laden. There was a lot of dirt accumulated in the bathroom corners, the bathtub was stained and the blow dryer was broken. Staff promptly brought a replacement.
Surprisingly the beds were comfortable.
Staff was very pleasant to deal with.
Overall, I would not recommend this property, this may be why they are undergoing renovations. It looks very tired.
We have stayed at many other Holiday Inn Express locations and this was the worst we have been at.
Check Out Date:2025-03-02
Reason for Visit:Weekend getaway
Next Destination:Delaware
ProsAmenities, Location, comfortable beds
ConsAtmosphere, Room Cleanliness, Facilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onMarch 15, 2025
Hello Michelle424,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites North Conway, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
Good Experience
Overall Experience
4.0
/
5
PostedMarch 6, 2025
Share:
Traveler Type:Leisure
Reason for Visit:Leisure
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I was cautious about staying here because of recent reviews. But price and location were good. Front desk was efficient and courteous. I checked the room immediately for cleanliness and features. All seemed OK. Upholstered chair is worn and dingy, and bath showed wear and need of updating, but was acceptable. Halls were being painted and lobby was under construction, but breakfast area looked refurbished. All the usual HIX breakfast items were there and well presented. WiFi was consistent. So all in all it was a good experience. We were in a ground floor king room.
Reason for Visit:Leisure
ProsLocation, recognition for ihg rewards club members, good wifi
Consno usb plugs
Thank you! You have successfully submitted a comment for this review.
Comfortable room, staff was friendly and attentive. Especially the man running the breakfast area, he made it very welcoming and was very friendly.
Overall Experience
5.0
/
5
PostedMarch 1, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family vacation.
Next Destination:Ireland.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Would definitely stay again, staff was very friendly and welcoming. Room was comfortable, breakfast was good, pool area was very nice. Overall experience was good. Pamphlets available for experiences and adventures to take.
Reason for Visit:Family vacation.
Next Destination:Ireland.
ProsRoom Cleanliness, Location, Amenities, Facilities, recognition for ihg rewards club members
Thank you! You have successfully submitted a comment for this review.
Misleading reservation
Overall Experience
1.0
/
5
PostedFebruary 25, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Birthday getaway
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
1.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
I called to reserve a double joining room, was told absolutely can help you with that. We confirmed where I was going, we booked the joining rooms for one night 2 adults 2 children. I asked several times if we would have the joining rooms upon arrival. This was our only request for this trip. We were arrived, to our disbelief and very disappointed they don't even have double rooms at this hotel. We didn't want to lose our money, so I ended up spended double on another room entirely. We should've left , it was very dirty, run down, bathtub had cracks in the tiles. Not a happy experience for my granddaughters birthday getaway
Reason for Visit:Birthday getaway
ProsLocation
ConsRoom Cleanliness, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onMarch 4, 2025
Hi Tracy73,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites North Conway during your granddaughter's birthday. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Beds not comfortable and only had a fitted sheet no mattress covers
Overall Experience
2.0
/
5
PostedFebruary 18, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Get away
Staff and Service
3.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
1.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Mold in bathroom beds not made of proper bedding tub didn’t drain and water was cold
Reason for Visit:Get away
ProsLocation
ConsRoom Cleanliness
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onFebruary 26, 2025
Hi Jessica,
Thank you for sharing your experience and staying at the Holiday Inn Express & Suites North Conway. We appreciate you choosing to do business with IHG Hotels and Resorts for your travels recently.
We aim to create exceptional guest experiences and innovate to be preferred consistently. I am sorry to learn about the issues you experienced during your stay. I have shared your comments with our hotel management so that actions will be taken to make your next stay with us better than the last. We take cleanliness very seriously at our hotel, and I am confident they will use this as a reference to prevent the challenges you experienced from occurring in the future.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
horrible experience
Overall Experience
1.0
/
5
PostedFebruary 7, 2025
Share:
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-02-03
Reason for Visit:anniversary
Next Destination:not here
Travel Tips:go somewhere else
Staff and Service
1.0
/
5
Room and Comfort
2.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Where do I start? Check in was slow. After we received our room key we went to our room. I opened the door to a woman guest coming out of the bathroom. They gave me a key to an inhabited room. I informed the front desk I did not want a roommate. I told them I hope i have better security in my new room I wanted to find things in the hotel and there was no information about anything here. No paper work or signs. I needed ice and the nearest ice machine was gone. all carpets in hall and stairwells were littered with loose plastered as photo shows. I only found one soda machine operational. We watch certain tv channels on Saturday night. I inquired before we got there about tv channels. front desk had no clue even what company they use. We could only turn the tv on and watch the channel guide scroll until we found anything acceptable and not what we wanted. I asked at front desk . they gave me a different remote that did not work at all. The bureau in our room was dangerous. The draws would not stay closed. My wife banged her knee in the middle of night. She has mobility issues and that made things worse. That brings me to a major flaw. Website says pool is ADA compliant. See photo and let me know if 3 stairs and no hadrail is compliant. I found a side ramp by accident no signs. Unfortunately the door was locked. It was extremely difficult for my wife. A person I believe was maintenance said it was not his fault and started mouthing off. We were not very happy as everything was too difficult.I reached out to Hollidy Inn customer service with my experience. After manny "sorrys" Ishe said she would look into things especially ADA compliance. Tjhat is against the law. She would also credited us with 15000 reward points. We didn't get that either. We travel a lot I would definitely not recommend Holliday Inn. Poos execution of duties at all ends. In my first review from Holiday Inn I mentioned these problems with a request to answer them on the phone. That never happened either.
Check Out Date:2025-02-03
Reason for Visit:anniversary
Next Destination:not here
Travel Tips:go somewhere else
ProsLocation
ConsAmenities, Atmosphere, Facilities, false advertising
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onFebruary 15, 2025
Hi Dave,
Thank you for staying at the Holiday Inn Express & Suites North Conway. We appreciate having you as one of our IHG One Rewards members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
Dominador R.
Case Manager
IHG Hotels & Resorts Service
