Your session will expire in 5 minutes, 0 seconds, due to inactivity.
Stay Logged In
You're currently viewing this site in a different language. Would you like this to make your default language?
You can change your country and language settings in the future by using the selector at the top of the page.
Holiday Inn Express Durban - Umhlanga
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.3
/
5
Rating breakdown 1,104 reviews
5 Stars
629
4 Stars
288
3 Stars
87
2 Stars
59
1 Star
41
based on 1,104 reviews
891 out of 99090%recommend this property.
Staff and Service
4.5
/
5
Room and Comfort
4.3
/
5
Value
4.2
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.3
/
5
Variety of Breakfast Choices
3.7
/
5
Able to Relax
4.2
/
5
Review Filters
and
Star Rating
- ,
- ,
- ,
- ,
- ,
and
Room and Comfort
and
Value
and
Room Cleanliness
and
Sleep Quality
and
Able to Relax
and
Age
- ,
- ,
- ,
- ,
- ,
- ,
and
Traveler Type
- ,
- ,
- ,
- ,
- ,
and
Pros
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Cons
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Language
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
Click on filters to refine your results.
Product ReviewsWrite a review
Great experience
Overall Experience
5.0
/
5
PostedApril 4, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family holiday
Next Destination:Drankensburg
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Our stay here was wonderful. We enjoyed the breakfast and the sea-view. The rooms are very clean. The staff was helpful and friendly. I would totally recommend this place.
Reason for Visit:Family holiday
Next Destination:Drankensburg
ProsRoom Cleanliness, Location, Amenities, Facilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onApril 5, 2025
Thank you for your wonderful feedback. We are thrilled our hotel facilities from service to cleanliness, all made for a memorable stay experience.
Perfect Location to stay in Durban
Overall Experience
5.0
/
5
PostedMarch 31, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-03-27
Reason for Visit:Business
Next Destination:Japan
Travel Tips:NA
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I stayed in this hotel for 4 weeks and it was a home away from home. I highly recommend this budget friendly location in Durban.
Check Out Date:2025-03-27
Reason for Visit:Business
Next Destination:Japan
Travel Tips:NA
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 31, 2025
Thank you for your wonderful feedback. It is such a compliment to be referred as "home away from home". Thank you for your valued, and continued support.
Room was not ready
Overall Experience
3.0
/
5
PostedMarch 31, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Holiday
Next Destination:Thailand
Staff and Service
3.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
4.0
/
5
No, I do not recommend this property.
Room was not ready,they were fixing door,handle and inside.
Bar fridge dirty and smelly,carpet had some smell too.
Reason for Visit:Holiday
Next Destination:Thailand
ProsRoom Cleanliness, Location
ConsFacilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 31, 2025
Thank you for your valued support and candid feedback. We certainly do regret the upset caused due to the delayed check in, and cleanliness standards experienced. This is certainly not the level of service we strive for. Thank you for bringing this to our attention, and affording us the opportunity to address with urgency. Assuring you of our best service at all times.
Great Hotel
Overall Experience
5.0
/
5
PostedMarch 30, 2025
Share:
Traveler Type:Leisure
Reason for Visit:Family vacation
Next Destination:Maurtitus
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
I found it very comfortable enjoying and satisfactory the essentials that were given in the hotel were lovely the staff was very kind I enjoyed the breakfast it filled me with satisfaction they were many things to do but the should have more stuff to do
Reason for Visit:Family vacation
Next Destination:Maurtitus
ProsRoom Cleanliness, Amenities, breakfast
ConsAtmosphere
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 31, 2025
Thank you for your wonderful feedback, and valued support. We are absolutely thrilled our hotel facilities, and service provided, met with your stay expectations. We certainly hope to welcome you back soon.
Room
Overall Experience
2.0
/
5
PostedMarch 8, 2025
Share:
Age:18-24
Traveler Type:Combined Business and Leisure
Staff and Service
4.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
The room was quite underwhelming. No wardrobe just a pole, the couch slided when sat on and no proper storage for snacks.
A coffee table in front of the couch would also make sense when eating.
A coffee table in front of the couch would also make sense when eating.
ProsRoom Cleanliness, Location
ConsAmenities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 9, 2025
Thank you for your valued support and candid feedback. Every effort is taken to ensure our guests have a comfortable stay experience. We are sorry to hear our express brand facilities did not exceed expectations. Assuring you of our best service at all times.
Great stay
Overall Experience
5.0
/
5
PostedMarch 6, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-03-02
Reason for Visit:Business trip
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Returning after several years. Very friendly team, staff always available to help. Good location for my requirements. Look forward to coming back.
Check Out Date:2025-03-02
Reason for Visit:Business trip
ProsAtmosphere, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members
ConsFacilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 6, 2025
Thank you for your ongoing and valued support of our Holiday Inn Express Durban-Umhlanga. We are delighted, that our service, and facilities, still continue to make for a comfortable stay experience. Thank you again for your lovely feedback, which has been so well received.
Holiday Inn Express Visit /Stay
Overall Experience
5.0
/
5
PostedMarch 3, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Spiritual Trip
Next Destination:Cape Town
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Check in was done efficiently, everything was explained to us upon arrival including meal options for lunch and dinner. The hotel staff were friendly from the reception to the security at the gates and the kitchen staff
Reason for Visit:Spiritual Trip
Next Destination:Cape Town
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
ConsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 5, 2025
Thank you for your wonderful feedback. We are thrilled your stay experience with us, from arrival, through to departure, met with your stay expectations and requirements. Thank you for your valued support, and we look forward to welcoming you back soon.
Facilities are simply a joke
Overall Experience
2.0
/
5
PostedFebruary 28, 2025
Share:
Age:50-64
Traveler Type:Leisure
Staff and Service
3.0
/
5
Room and Comfort
2.0
/
5
Value
2.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Aircon didn’t work, shower water temp intermittent and impossible to regulate, TV won’t connect to wifi, sewerage stench at parking access to hotel which became worse.
ProsLocation
ConsAmenities, Facilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about AMEA could not be loaded.
onMarch 1, 2025
Thank you for your valued support and candid feedback. This is certainly not the stay experience we pride ourselves on at the Holiday Inn Express Durban-Umhlanga. Every effort is taken to ensure our guests have a seamless and mmorable stay experience. We certainly do regret the upset caused by these incidents, and thank you for bringing them to our immediate attention to action and resolve. Assuring you of our best service at all times.
