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Holiday Inn Express & Suites Pigeon Forge - Sevierville

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating breakdown 2,445 reviews
5 Stars
1,801
4 Stars
378
3 Stars
130
2 Stars
79
1 Star
57
based on 2,445 reviews
2,127 out of 2,32691%recommend this property.
Staff and Service 
4.7 / 5
4.7 / 5
Room and Comfort 
4.5 / 5
4.5 / 5
Value 
4.4 / 5
4.4 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.5 / 5
4.5 / 5
Variety of Breakfast Choices 
4.1 / 5
4.1 / 5
Able to Relax 
4.4 / 5
4.4 / 5
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Product ReviewsWrite a review
Nice front desk clerk
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 15, 2025
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fromFlorida
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-11
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
We were greeted nicely! Room was nice just too far from the Smokey mts
Check Out Date:2025-03-11
ProsRecognition for IHG® Rewards Club Members
ConsLocation
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Posted byHotel Staff
 
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onMarch 18, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Posted byHotel Staff
 
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onMarch 16, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Great for the price!
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 14, 2025
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fromMississippi
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family leisure
Next Destination:Cancun
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
What a great way to be close to everything! Also, the staff was friendly and quick to answer questions. The rooms with extra floor space is enough room for two couples to sleep comfortably and have a little privacy.
Reason for Visit:Family leisure
Next Destination:Cancun
ProsLocation, Atmosphere
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onMarch 16, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onMarch 16, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Best Hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 12, 2025
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fromKaty texas
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:West Coast
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Holiday Inn express and suites pigeon forge reversible full of surprises, did not disappoint me. Cozy room and lightning, two beds in separate open room. Nice
Reason for Visit:Leisure
Next Destination:West Coast
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onMarch 13, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Comfort and cozie
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 9, 2025
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fromOhio
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-05
Reason for Visit:Vacation
Next Destination:?
Travel Tips:Relax
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We enjoyed our stay in this beautiful location. The view was open and comforting. The staff was friendly and considerate.
I would stay here again and I do recommend this location for the traveler seeking comfort.
Check Out Date:2025-03-05
Reason for Visit:Vacation
Next Destination:?
Travel Tips:Relax
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onMarch 10, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or alex.ramsey21@outlook.com.
Sincerely,
Alex Ramsey
General Manager
8654281721
alex.ramsey21@outlook.com
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Great location and facilities was better than expected.
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 4, 2025
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fromEast Tennessee
Age:50-64
Traveler Type:Leisure
Reason for Visit:Gateaway
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Location has access to everything that Pigeon Forge / Sevierville has to offer.
Hotel is located in a very quiet area.
Reason for Visit:Gateaway
ProsRoom Cleanliness, Location, Atmosphere, Facilities, recognition for ihg rewards club members
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onMarch 5, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Ya Get Whatcha Paid For
Overall Experience 
4.0 / 5
4.0 / 5
PostedFebruary 26, 2025
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fromNashville, TN
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-20
Reason for Visit:Work
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
Nice to see the rates were low and close to lots of restaurants and places to go to, but you get what you pay for. The bed and pillows were pretty tough. I couldnt sleep well. The staff and the front desk bird were good, and the breakfast was standard Holiday Inn. I would recommend it but if I had a better option, I would try another for better sleep value. They also had a great workout room with cardio and dumbbells with a workout bench.
Check Out Date:2025-02-20
Reason for Visit:Work
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
ConsSleep Quality
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100%
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 26, 2025
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fromNorth Carolina
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:Florida
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great property staff and stay * Location was great the surrounding areas were great
Reason for Visit:Leisure
Next Destination:Florida
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members, staff
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Posted byHotel Staff
 
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onFebruary 27, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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Perfect breakfast, clean beds
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 24, 2025
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fromGeraldine, AL
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Cheer Competition
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The breakfast was AMAZING!! Everything was so clean and smelled wonderful.
Reason for Visit:Cheer Competition
ProsRoom Cleanliness, Location, Amenities, Atmosphere
Consrecognition for ihg rewards club members
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Posted byHotel Staff
 
Please wait while more information about Americas is loaded.
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onFebruary 27, 2025
Thank you for taking the time to tell us about your experience at Holiday Inn Express PIGEON FORGE - SEVIERVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8654281721 or gilliamkaren4@gmail.com.
Sincerely,
Karen Gilliam
Assistant General Manager
8654281721
Gilliamkaren4@gmail.com
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