Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile
logo
View prices
Holiday Inn Express & Suites San Antonio-Dtwn Market Area

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.0 / 5
4.0 / 5
Open Ratings Snapshot
Rating breakdown 1,494 reviews
5 Stars
770
4 Stars
310
3 Stars
158
2 Stars
129
1 Star
127
based on 1,494 reviews
1,047 out of 1,37576%recommend this property.
Staff and Service 
4.3 / 5
4.3 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.1 / 5
4.1 / 5
Sleep Quality 
4.1 / 5
4.1 / 5
Variety of Breakfast Choices 
3.7 / 5
3.7 / 5
Able to Relax 
3.9 / 5
3.9 / 5
Review Filters
and Star Rating
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Staff and Service
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Room and Comfort
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Value
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Room Cleanliness
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Sleep Quality
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Variety of Breakfast Choices
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Able to Relax
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Age
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Traveler Type
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Pros
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Cons
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Language
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
Click on filters to refine your results.
Product ReviewsWrite a review
Very stiff
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 21, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Belle is loaded.
Additional information about Belle could not be loaded.
fromSan Antonio
Age:35-49
Traveler Type:Leisure
Reason for Visit:Leisure
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
I was greeted with a friendly smile but overall this by far one is the dirtiest hotels I’ve stayed in. The towels were stained, the curtains didn’t roll up, Internet was slow and there was no pool side chairs to lay out on.
Reason for Visit:Leisure
Prosrecognition for ihg rewards club members
ConsRoom Cleanliness, Atmosphere
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Cleanliness
Overall Experience 
1.0 / 5
1.0 / 5
PostedMarch 17, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Marco is loaded.
Additional information about Marco could not be loaded.
fromIA
Traveler Type:Leisure
Check Out Date:2025-03-10
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Variety of Breakfast Choices 
1.0 / 5
1.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Our room was unclean. The bathroom was nasty with stains on the ceiling. The entire room needs painted and the window shades had holes. The toilet seat was so loose we were afraid to use it. We called the front desk and we were told that they would send someone to look at it. When we returned from lunch, the seat had not been tightened. We asked the front desk for a screwdriver and advised we would tighten it ourselves. They advised they did not have any tool to tighten. I fixed it with my pocket knife. It is a shame that the people working at the desk have more time to sit on a chair behind their desk on their cell phone than they do taking care of paying customers. My brother stayed in a room across the hall and had the same problem. He also fixed his own seat.
We will not be staying at Holiday Inn again. It's sad more time was spent fixing hallways and exterior things that people see upon entering hotel rather than the actual rooms people stay in.
Check Out Date:2025-03-10
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Service is Great
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 17, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about rivera is loaded.
Additional information about rivera could not be loaded.
fromtexas
Age:35-49
Traveler Type:Leisure
Reason for Visit:leisure
Next Destination:paris
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I like everything here comfortable beds, walking distance to riverwalk.
Reason for Visit:leisure
Next Destination:paris
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Great place
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 16, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Mark is loaded.
Additional information about Mark could not be loaded.
Age:35-49
Traveler Type:Business
Check Out Date:2025-03-04
Reason for Visit:Quick vacation
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Excellent place to stay, great service with clean rooms. Very friendly staff
Check Out Date:2025-03-04
Reason for Visit:Quick vacation
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, excellent staff
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
HOTEL PICTURES ARE DECIEVING!
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 14, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Texasweet73 is loaded.
Additional information about Texasweet73 could not be loaded.
fromTexas
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-08
Reason for Visit:Leisure
Next Destination:Las Vegas
Travel Tips:If you have a higher standard of living, this is NOT the hotel you would want to stay.
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Not sure how some of these reviews say the rooms are nice but the 2 room King Suite on the 2nd floor needs some attention. The young Indian lady at the front desk was very nice and assured me although they are “renovating”, this room is completed. I would beg to differ as the only thing I can say about the room is it was clean and the bed was comfortable but “renovated” it was not. Adding a couple of TVs, throwing touch up paint on the walls, and refinishing a tub is not a renovation. The rooms need to be gutted out and completely remodeled to have a more modern look. Took pictures of some issues that stood out i.e., rust in the bathroom, mixed match door knobs, chipped/cracked paint, stained ceiling, outdated ceiling fan, and a locked door to a “secret” room that the front desk said was a storage closet but it’s very unsettling as it’s locked so who knows who could come through the door. Shame on Holiday Inn/IHG for allowing these franchisees to use their name and likeness on such subpar properties that are way below the Corporate standard.
Check Out Date:2025-03-08
Reason for Visit:Leisure
Next Destination:Las Vegas
Travel Tips:If you have a higher standard of living, this is NOT the hotel you would want to stay.
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Consoutdated rooms
User submitted photo
User submitted photo
User submitted photo
User submitted photo
User submitted photo
User submitted photo
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted by
 
Please wait while more information about Corporate is loaded.
Additional information about Corporate could not be loaded.
onMarch 22, 2025
Hello Texasweet73,

Thank you for staying at our Holiday Inn Express & Suites San Antonio-Downtown Market Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
Comfortable stay
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 13, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Nick is loaded.
Additional information about Nick could not be loaded.
fromTexas
Age:35-49
Traveler Type:Leisure
Reason for Visit:Vacation
Next Destination:Paris
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Near to River walk and service is good, Breakfast had good varieties, staff are very helpful
Reason for Visit:Vacation
Next Destination:Paris
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Excellent place
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 12, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Mark is loaded.
Additional information about Mark could not be loaded.
Age:35-49
Traveler Type:Business
Check Out Date:2025-03-04
Reason for Visit:Vacation
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great service and staff rooms very clean
Excellent location
Check Out Date:2025-03-04
Reason for Visit:Vacation
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Great
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 12, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Mel09 is loaded.
Additional information about Mel09 could not be loaded.
fromTexas
Age:25-34
Traveler Type:Leisure
Check Out Date:2025-03-02
Reason for Visit:Daugthers tournament
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
Yes, I recommend this property.
Had a decent stay. Had a little issue but the ladys infront desked help. Over all recommened
Check Out Date:2025-03-02
Reason for Visit:Daugthers tournament
ProsAmenities, Room Cleanliness, Location
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted by
 
Please wait while more information about Corporate is loaded.
Additional information about Corporate could not be loaded.
onMarch 20, 2025
Hi Mel09,
Thank you for sharing your feedback and staying at the Holiday Inn Express & Suites San Antonio-Downtown Market Area. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2021
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that the team will discuss it to identify the areas that require improvement.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
  • 2025-03-22 T03:01:45.910-05:00
  • bvseo_pps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_1494, tr_1494
  • loc_en_US, sid_SATEP, prod, sort_default
1 2 3 4 5 ... 51 next>>
Filtering is in progress. Please wait until it completes.
Please wait while more information about Belle is loaded.
Additional information about Belle could not be loaded.
Please wait while more information about Marco is loaded.
Additional information about Marco could not be loaded.
Please wait while more information about rivera is loaded.
Additional information about rivera could not be loaded.
Please wait while more information about Mark is loaded.
Additional information about Mark could not be loaded.
Please wait while more information about Texasweet73 is loaded.
Additional information about Texasweet73 could not be loaded.
Please wait while more information about Corporate is loaded.
Additional information about Corporate could not be loaded.
Please wait while more information about Nick is loaded.
Additional information about Nick could not be loaded.
Please wait while more information about Mark is loaded.
Additional information about Mark could not be loaded.
Please wait while more information about Mel09 is loaded.
Additional information about Mel09 could not be loaded.
Please wait while more information about Corporate is loaded.
Additional information about Corporate could not be loaded.