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Holiday Inn Express & Suites Pittsburgh West - Green Tree

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating breakdown 2,611 reviews
5 Stars
1,853
4 Stars
507
3 Stars
122
2 Stars
68
1 Star
61
based on 2,611 reviews
2,254 out of 2,42693%recommend this property.
Staff and Service 
4.6 / 5
4.6 / 5
Room and Comfort 
4.6 / 5
4.6 / 5
Value 
4.4 / 5
4.4 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.5 / 5
4.5 / 5
Variety of Breakfast Choices 
4.1 / 5
4.1 / 5
Able to Relax 
4.4 / 5
4.4 / 5
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Product ReviewsWrite a review
Depressing
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 17, 2025
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fromColumbia, SC
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure/family get together
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Unwelcoming front desk person, walls are paper thin, given an adjoining room and could hear everything in other room. As a single female traveler, this should be told up front or at least given the option to decline. Loud - you hear everything around you. Area just not desirable anymore. I stayed here 4 years ago and was very pleased but I won’t return after this stay. There are too many other options close by to settle for this one.
Reason for Visit:Leisure/family get together
ConsRoom Cleanliness, Location, Atmosphere, Facilities, recognition for ihg rewards club members, loud
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Large nice room
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 13, 2025
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fromBoston
Traveler Type:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great hotel, as always, Holiday Inn is always a good choice between 2 star and 4 Star Hotels
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members, all good
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Posted byHotel Staff
 
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onMarch 13, 2025
Moez,
Thank you so much for taking the time to leave us a great review. We look forward to seeing you again.
Chad C
AGM
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Not a 4 Start Experience
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 2, 2025
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fromErie, PA
Age:35-49
Traveler Type:Leisure
Reason for Visit:Weekend vaca with kids
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
2.0 / 5
2.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
Exterior:
The place has a generally 'sketchy vibe'. The building is visibly worn down, some garbage was strewn across the front door, there is a dive bar connected to it, and the county jail is in the same development.
Staff:
Staff team were not "warm and welcoming", just matter of fact. Never looked up from their desks. Seemed like they were slightly annoyed to be disturbed to check guests in or answer questions.
Rooms:
Dark & tired looking. Small windows that let in little sunlight. Very little lighting in the room, only 3 small laps. Dated decor. Stiff, creaky mattresses.
Pool:
Seemed like the filter was not working. Clumps of human hair and other small debris in the pool. My daughter also founded a rusted toy at the bottom of the deep end.
Breakfast:
Slightly below average free hotel food. And very disorganized set up. Guests were rummaging through cupboards to find bowls & spoons for cereal, and sugar for coffee. Coffee and juice ran out. Just not a very easy and relaxing experience.
Reason for Visit:Weekend vaca with kids
ConsLocation, Atmosphere, Facilities, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onMarch 6, 2025
JM42,
Thank you so much for taking the time to leave us a review. The county jail is located on Second Ave in downtown Pittsburgh the building on the far side of our lot is the Allegheny County Detective offices. The Alcove is the bar located next to us, I have never heard anyone call it a dive bar before. I apologize we did not meet your expectations.
Chad C
AGM
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Comfortable beds
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 1, 2025
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fromWest virginia
Age:25-34
Traveler Type:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Very nice hotel. Very friendly staff and clean rooms the location is amazing you are very close to all the fun things we absolutely loved it and the breakfast was very good but get down there early because it is always super busy
ProsRoom Cleanliness, Location, Atmosphere, Facilities
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onMarch 1, 2025
Allyson,
Thank you so much for taking the time to leave us a great review. We look forward to seeing you again.
Chad C
AGM
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Clean, comfortable, and quiet
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 1, 2025
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fromCorfu
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-22
Reason for Visit:Visiting family
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything up to date in room and clean. Able to sleep well as mattress comfortable. Shower very warm. Felt like noise was reduced here. Pool was spacious and heated. Staff helpful and hot breakfast choices were many. Would stay here again. Absolutely no smell of smoke.
Check Out Date:2025-02-22
Reason for Visit:Visiting family
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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onMarch 1, 2025
Patches,
Thank you so much for taking the time to leave us a great review We look forward to seeing you again.
Chad C
AGM
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Decent stay
Overall Experience 
4.0 / 5
4.0 / 5
PostedFebruary 24, 2025
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fromPittsburgh, PA
Age:35-49
Traveler Type:Leisure
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
It was alright. Needed a room to stay in overnight because I visited from out of town, and this was the least expensive in the area and fairly close to my destination. I might return again in the future, but hope things will be better
ProsLocation
ConsAtmosphere, Facilities
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onFebruary 26, 2025
ridedb2009,
Thank you so much for taking the time to leave us a review. We hope to see you again.
Chad C
AGM
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Great stay
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 24, 2025
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fromShamokin, PA
Age:35-49
Traveler Type:Leisure
Reason for Visit:Visiting family
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We picked this place due to the convenience of pricing and parking. It was in a safe area. GPS wanted to take us to a different building nearby. It was quiet and comfortable. The breakfast was decent. The only complaint would be the water pressure in the shower.
Reason for Visit:Visiting family
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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onFebruary 26, 2025
Kdiehl,
Thank you so much for taking the time to leave us a review. We look forward to seeing you again,
Chad C
AGM
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Comfortable bed and good breakfast
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 23, 2025
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fromNJ
Age:35-49
Traveler Type:Leisure
Reason for Visit:College visit
Next Destination:Spain
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Overall very good stay. The location is closer to all of Pittsburgh activities. Staffs were great. Best to stay!
Reason for Visit:College visit
Next Destination:Spain
ProsRoom Cleanliness, Location, Amenities, Atmosphere
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onFebruary 26, 2025
SelD,
Thank you so much for taking the time to leave us a great review. We look forward to seeing you again.
Chad C
AGM
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  • 2025-03-17 T17:20:52.317-05:00
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