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Holiday Inn Express & Suites Tempe
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.5
/
5
Rating breakdown 1,558 reviews
5 Stars
1,041
4 Stars
320
3 Stars
103
2 Stars
54
1 Star
40
based on 1,558 reviews
1,312 out of 1,45990%recommend this property.
Staff and Service
4.6
/
5
Room and Comfort
4.4
/
5
Value
4.3
/
5
Room Cleanliness
4.6
/
5
Sleep Quality
4.4
/
5
Variety of Breakfast Choices
3.9
/
5
Able to Relax
4.3
/
5
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Product ReviewsWrite a review
Poor experience of a hotel terrible elevator
Overall Experience
2.0
/
5
PostedMarch 15, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Next Destination:Australia
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
1.0
/
5
Variety of Breakfast Choices
1.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
Terrible experience stayed for two nights elevator unsure if would work noisy thin walls with concrete ceiling felt like dorm room food was terrible cold every morning not warm one good thing they offer many fruits to select from and Oikos yogurt poo selection of tea and coffee was cold and burnt tasting. Parents slllowed children to be unruly playing in weight room and running around while I tried to my workout in. Smokers stood around front door got to smell and be exposed to several cigarette smokers. Didn’t feel safe. Terrible location to get to
Reason for Visit:Business
Next Destination:Australia
Prosrecognition for ihg rewards club members
ConsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
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Better out there
Overall Experience
2.0
/
5
PostedMarch 8, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-04
Staff and Service
3.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
1.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
Staff was not real friendly, breakfast room very small with less choices than a normal IHG (no yogurt, hard boiled eggs, or milk cartons). Took very few people to fill all seating. Very little water pressure. Check out day rushed by housekeeping to leave (was 8:30) Much better options in Phoenix area. Would not stay here again.
Check Out Date:2025-03-04
ProsLocation, Recognition for IHG® Rewards Club Members
ConsAmenities, Atmosphere, Facilities
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Comments (1)Post a Comment
onMarch 16, 2025
Hello Jmar,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Tempe, where our guest's needs matter most. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2013.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
Pleasant surprise
Overall Experience
5.0
/
5
PostedMarch 6, 2025
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ByNorth Dakota Traveler 
Additional information about North Dakota Traveler could not be loaded.
fromBismarck ND
Age:50-64
Traveler Type:Combined Business and Leisure
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
This property exceeded expectations. Room was a generous size and clean. Liked the “bench” for laying out suitcases and with hooks above. Pillows were good….something that is difficult for some places to get right.
ProsRoom Cleanliness, Location
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Very disappointed
Overall Experience
3.0
/
5
PostedMarch 1, 2025
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Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-02-23
Reason for Visit:Family vacation
Travel Tips:Do not stay at this Holiday Inn Express.
Staff and Service
3.0
/
5
Room and Comfort
3.0
/
5
Value
2.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
1.0
/
5
Able to Relax
3.0
/
5
No, I do not recommend this property.
We have been staying at IHG/Holiday Inn properties for over 40 years. This facility was by far the worst one we have ever encountered. I am a Platinum IHG card holder, so I have stayed hundreds of nights in hotels all over the country. I am also a disabled veteran, therefore, even more concerned that this property was below standards, as it failed to meet ADA requirements. For example, one of the two elevators was not working the entire time we were there. The second elevator worked "off and on" for the time we were there. This hotel has five floors, and the hotel workers told us "someone will be out on Wednesday" to fix it (we were there Friday and Saturday nights)! The desk staff were notably concerned, however, the manager and owner were unavailable. In addition, this hotel was understaffed. Rooms were not cleaned until after 5:00 pm. The same staff who worked the desk were trying to handle the breakfast room, where only one two-slice toaster worked, the juice machine was empty, and tables were not cleaned. Our biggest concern was that the elevators were not working and the immediacy of the problem was not addressed.
Check Out Date:2025-02-23
Reason for Visit:Family vacation
Travel Tips:Do not stay at this Holiday Inn Express.
ProsRoom Cleanliness, Facilities, desk staff were kind and doing the best they could
Conselevators not working...not ada compliant.
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Comments (1)Post a Comment
onMarch 9, 2025
Hello Pops66,
Thank you for staying at our Holiday Inn Express & Suites Tempe. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express & Suites Tempe. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
disappointing stay
Overall Experience
3.0
/
5
PostedFebruary 27, 2025
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Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-02-23
Reason for Visit:winter getaway
Staff and Service
1.0
/
5
Room and Comfort
4.0
/
5
Value
1.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
4.0
/
5
No, I do not recommend this property.
The good: location, near airport, Arizona Mills Mall (food and entertainment options) Room was clean, bed was comfortable. plenty of space
The Bad: only 1 elevator, 1 car was out of order our entire 5 night stay. The other car was out of order several times during our stay. No sense of urgency from staff that this was an inconvenience, as people had luggage and golf bags to to get up and down stairs. No offers to makeup for the inconvenience. (we were on the 6th floor) Breakfast area: Both the seating area and the food area are way too small, especially as the hotel was sold out. Needed extra help in the food area to restock and clean tables. A disappointing stay
Check Out Date:2025-02-23
Reason for Visit:winter getaway
ProsRoom Cleanliness, Location
ConsAmenities, Facilities, Recognition for IHG® Rewards Club Members
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Comments (1)Post a Comment
onMarch 6, 2025
Hi Peggy55,
Thanks for staying at the Holiday Inn Express & Suites Tempe. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2001. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Nice room but bad experience.
Overall Experience
2.0
/
5
PostedFebruary 17, 2025
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Age:35-49
Traveler Type:Combined Business and Leisure
Check Out Date:2025-02-13
Reason for Visit:Business
Staff and Service
3.0
/
5
Room and Comfort
5.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
1.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
1.0
/
5
Yes, I recommend this property.
Platinum Elite Member. The overall experience was good as the room was clean and comfortable. What ruined the stay for me was being awakened at 3am by someone trying to enter my room. Luckily I set the latch so they were not able to open the door more an a few inches. I called the front desk a few times and got no answer. In the morning I inquired at the front desk at checkout and was told that it was security who tried to enter and that they had the wrong room. Not sure this makes it any better.
Check Out Date:2025-02-13
Reason for Visit:Business
ProsAmenities, Room Cleanliness, Recognition for IHG® Rewards Club Members
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onFebruary 25, 2025
Hi Mike58,
Thank you for staying at our Holiday Inn Express Tempe and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
While I am glad you found our beds comfortable and appreciated the room's cleanliness, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
I'll be back!
Overall Experience
5.0
/
5
PostedFebruary 15, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Weekend getaway and golf.
Next Destination:Az
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Great holiday in express in tempe.
Great location and excellent staff.
I stayed here during the phx open, so prices were a little higher than normal all over town.
Very satisfied with clenthiness and comfortable room and bed.
Pool-jacuzzi opens at 7 am, which is great for me.
Thank you
Great location and excellent staff.
I stayed here during the phx open, so prices were a little higher than normal all over town.
Very satisfied with clenthiness and comfortable room and bed.
Pool-jacuzzi opens at 7 am, which is great for me.
Thank you
Reason for Visit:Weekend getaway and golf.
Next Destination:Az
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Comfortable, clean , and Safe Space
Overall Experience
5.0
/
5
PostedFebruary 12, 2025
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Age:35-49
Traveler Type:Business
Reason for Visit:Work
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I had a great time staying at the Holiday Inn Express in Tempe off baseline location. Thank you night/early morning staff for you kinds words and smiles. You are truly appreciated.
Reason for Visit:Work
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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