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Holiday Inn Express & Suites Phoenix Dwtn - State Capitol
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.3
/
5
Rating breakdown 614 reviews
5 Stars
385
4 Stars
125
3 Stars
48
2 Stars
33
1 Star
23
based on 614 reviews
511 out of 60185%recommend this property.
Staff and Service
4.5
/
5
Room and Comfort
4.5
/
5
Value
4.1
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.4
/
5
Variety of Breakfast Choices
3.9
/
5
Able to Relax
4.3
/
5
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Product ReviewsWrite a review
Great receptionist and platinum status consideration.
Overall Experience
5.0
/
5
PostedMarch 17, 2025
Share:
Age:25-34
Traveler Type:Leisure
Reason for Visit:Family reunion
Next Destination:Anywhere with an IHG property!
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Stay was very memorable. Early check in , very clean, very comfortable and no issues. Amenities conveniently located in the entrance and property was very well maintained. If I have to visit again I would recommend to stay here!
Reason for Visit:Family reunion
Next Destination:Anywhere with an IHG property!
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Amazing Staff
Overall Experience
5.0
/
5
PostedMarch 16, 2025
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Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-15
Reason for Visit:Competition
Next Destination:Texas
Travel Tips:IHG takes care of their members
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I really love the hospitality of this hotel … the young lady with the glasses I wish I got her name was able to check me In early cause we just arrived From an 8 hours drive and we were beat. She was so helpful.
Check Out Date:2025-03-15
Reason for Visit:Competition
Next Destination:Texas
Travel Tips:IHG takes care of their members
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, friendly front desk
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The most comfortable bed.
Overall Experience
5.0
/
5
PostedMarch 4, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Spring Training Baseball
Next Destination:New Orleans
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Nice and quiet, got to finish my work and just relaxed.
Reason for Visit:Spring Training Baseball
Next Destination:New Orleans
ProsRoom Cleanliness, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 5, 2025
Thank you for sharing your experience! We're so glad to hear that you enjoyed a peaceful and relaxing stay, and that you were able to get your work done in a quiet environment. We strive to provide our guests with the perfect balance of comfort and tranquility, and it's great to know we hit the mark for you.
We hope to welcome you back soon for another restful stay!
Phx stay
Overall Experience
4.0
/
5
PostedMarch 1, 2025
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Age:50-64
Traveler Type:Combined Business and Leisure
Reason for Visit:Business and relaxation
Next Destination:San Diego
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Over all experience was great.
Employees are diligent about making sure the guest is satisfied.
Employees are diligent about making sure the guest is satisfied.
It would be nice to be acknowledged as a gold member and offered water with a sweet snack, instead of me letting them know my status.
Missing my yogurt at breakfast
Reason for Visit:Business and relaxation
Next Destination:San Diego
ProsAtmosphere
ConsRoom Cleanliness, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 2, 2025
Dear Happy
Thank you for taking the time to share your feedback! We’re thrilled to hear that your overall experience was great and that our team’s diligence in ensuring your satisfaction made a positive impact.
Thank you for taking the time to share your feedback! We’re thrilled to hear that your overall experience was great and that our team’s diligence in ensuring your satisfaction made a positive impact.
We sincerely apologize for not recognizing your Gold Member status right away and offering the water and snack that you deserve. We will certainly take your feedback to heart and work on ensuring this is handled proactively in the future.
We’re also sorry to hear that your yogurt was missing at breakfast. We’ll review this with our team to ensure all guests have the full range of options they expect.
Thank you again for your valuable feedback, and we look forward to welcoming you back soon!
Warm regards,
Comfortable bed and attractive service
Overall Experience
5.0
/
5
PostedFebruary 28, 2025
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Age:35-49
Traveler Type:Business
Reason for Visit:Business
Next Destination:Chicago
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Comfortable bed, friendly staff and convenient location
Reason for Visit:Business
Next Destination:Chicago
ProsRoom Cleanliness, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 2, 2025
Dear Kiran
Thank you so much for your kind words! We're delighted to hear that you found the bed comfortable, enjoyed our friendly staff, and appreciated our convenient location. It's great to know that we could contribute to making your stay enjoyable.
Thank you so much for your kind words! We're delighted to hear that you found the bed comfortable, enjoyed our friendly staff, and appreciated our convenient location. It's great to know that we could contribute to making your stay enjoyable.
We hope to have the pleasure of welcoming you back soon!
Best regards,
Find value with this location near Chase Field, Arizona Financial Theater, The Van Buren and more
Overall Experience
5.0
/
5
PostedFebruary 28, 2025
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ByMark in the 520
Additional information about Mark in the 520 could not be loaded.
fromArizona, USA
Age:50-64
Traveler Type:Leisure
Reason for Visit:Concert at the Arizona Financial Theater
Next Destination:Moab UT
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Many stays here, never an issue, always treated like family. Park free, save the cash from a few blocks east where it will cost you plenty. Get in some steps with a short walk to everything. Staff goes out of their way to make you feel right at home. Television selections are incredible, sports fans will be thrilled with all of the choices in programming. Concert fans will love being in the center of all of the venues, just a few steps to all.
Reason for Visit:Concert at the Arizona Financial Theater
Next Destination:Moab UT
ProsLocation, Amenities, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 2, 2025
Dear Mark
Thank you so much for your wonderful feedback! We're thrilled to hear that you continue to have great experiences with us and feel like part of our family. It's fantastic to know you enjoy the convenience of our location, free parking, and the wide variety of programming we offer.
Thank you so much for your wonderful feedback! We're thrilled to hear that you continue to have great experiences with us and feel like part of our family. It's fantastic to know you enjoy the convenience of our location, free parking, and the wide variety of programming we offer.
We're also glad to hear that our staff has consistently made you feel right at home. We truly appreciate your loyalty and are excited to continue welcoming you for your future stays.
Looking forward to seeing you again soon!
Great experience, never had any problems at this location
Overall Experience
4.0
/
5
PostedFebruary 25, 2025
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Age:35-49
Traveler Type:Leisure
Reason for Visit:Family party
Next Destination:Not sure
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Quick trip didn’t have any problem room was clean has better reviews then hotels around that area
Reason for Visit:Family party
Next Destination:Not sure
ProsRoom Cleanliness, Amenities, Atmosphere, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 25, 2025
Dear Yuma
Thank you for your feedback. We're delighted to hear that you had a smooth and enjoyable stay with us. We're also pleased that our hotel exceeded your expectations compared to others in the area. We look forward to welcoming you again in the future. Safe travels!
Holiday INN
Thank you for your feedback. We're delighted to hear that you had a smooth and enjoyable stay with us. We're also pleased that our hotel exceeded your expectations compared to others in the area. We look forward to welcoming you again in the future. Safe travels!
Holiday INN
Once our bed was lowered to an acceptable level for my wife, the bed was very comfortable, and we both had a very peaceful night of sleep.
Overall Experience
5.0
/
5
PostedFebruary 21, 2025
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Traveler Type:Leisure
Reason for Visit:To attend a funeral
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
The bed in our room was the most comfortable bed we have ever had slept in at a hotel. I was very easy to fall asleep and it was a full night's sleep. The staff and management were very helpful when they allowed me to ask a guest for help in fixing the bed in our room. It was so wonderful and very helpful in making sure we had everything we needed for a wonderful night.
Reason for Visit:To attend a funeral
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
Cons50 characters; you won't know what happened!
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 22, 2025
Don't have a nickname,
Thank you so much for your kind words! We're thrilled to hear that you had such a restful and comfortable stay, and that the bed provided you with such a great night's sleep. It's wonderful to know that our staff and management were able to assist you with your needs and help create a seamless experience. We'll be sure to share your feedback with the team, as they’ll be delighted to know they made a positive impact. We hope to have the pleasure of welcoming you back soon for another relaxing stay!
Thank you so much for your kind words! We're thrilled to hear that you had such a restful and comfortable stay, and that the bed provided you with such a great night's sleep. It's wonderful to know that our staff and management were able to assist you with your needs and help create a seamless experience. We'll be sure to share your feedback with the team, as they’ll be delighted to know they made a positive impact. We hope to have the pleasure of welcoming you back soon for another relaxing stay!
