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Holiday Inn Express Chicago NW-Vernon Hills

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.4 / 5
4.4 / 5
Open Ratings Snapshot
Rating breakdown 914 reviews
5 Stars
590
4 Stars
196
3 Stars
70
2 Stars
31
1 Star
27
based on 914 reviews
748 out of 83490%recommend this property.
Staff and Service 
4.5 / 5
4.5 / 5
Room and Comfort 
4.5 / 5
4.5 / 5
Value 
4.3 / 5
4.3 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Variety of Breakfast Choices 
3.9 / 5
3.9 / 5
Able to Relax 
4.3 / 5
4.3 / 5
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Product ReviewsWrite a review
Vernon Hills Holiday Inn Express
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 11, 2025
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fromCHICAGO ILLINOIS
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-07
Reason for Visit:Family
Next Destination:Paris France
Travel Tips:n/a
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything about this hotel is very good. The rooms are clean and maintained very well. The staff is friendly and conscientious to their guests, Nicole at the front desk was extremely friendly and helpful. I do wish you would have some gluten free options for breakfast. Otherwise everything else is excellent!
Check Out Date:2025-03-07
Reason for Visit:Family
Next Destination:Paris France
Travel Tips:n/a
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Good Room Poor billing system
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 5, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-01
Reason for Visit:Vacation
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Our room and the hotel were great however make sure you have extra money in your account. For a room which costs $104, over $300 was taken from our account. I understand part of that was a hold and will be returned but the money is still gone for a week till you get it gets put back in your account. So like I said make sure you have enough money when you stay here.
Check Out Date:2025-03-01
Reason for Visit:Vacation
ProsRoom Cleanliness, Location
Consbilling
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onMarch 13, 2025
Hello Champ#88,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Chicago Northwest-Vernon Hills as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
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Very quiet and convenient
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 6, 2025
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fromSc
Age:35-49
Traveler Type:Leisure
Reason for Visit:Graduation
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Room was clean and comfortable and conveniently located
Reason for Visit:Graduation
ProsRoom Cleanliness, Location, Amenities
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Great place
Overall Experience 
4.0 / 5
4.0 / 5
PostedFebruary 1, 2025
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fromKokomo, IN
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Elevator well past inspection date. Creaking. Elsewise a comfortable bed, clean and reasonable price.
Reason for Visit:Business
ProsLocation, Amenities
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The cleanest hotel I've been to
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 31, 2025
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fromVernon hills, il
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Work
Next Destination:Vernon hills
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
My wife is OCD, and she said this was the cleanest hotel she stayed in. I normally don't write reviews for hotels, but this deserves one! We both enjoy our 5 day stay!
Reason for Visit:Work
Next Destination:Vernon hills
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Can’t sleep
Overall Experience 
3.0 / 5
3.0 / 5
PostedJanuary 22, 2025
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Age:35-49
Traveler Type:Air Crew
Check Out Date:2025-01-19
Reason for Visit:Vacation
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
No, I do not recommend this property.
The air conditioning was making a lot of noise and we couldn’t sleep comfortably.
Check Out Date:2025-01-19
Reason for Visit:Vacation
ProsRoom Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members
ConsSleep Quality
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onJanuary 29, 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express Chicago Northwest-Vernon Hills during your vacation. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
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Clean but awful staff
Overall Experience 
1.0 / 5
1.0 / 5
PostedJanuary 22, 2025
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fromDetroit, MI
Age:35-49
Traveler Type:Leisure
Reason for Visit:Vacation
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
The property was clean but the staff was rude and inconsiderate. They kept harassing us to check out starting an hour and a half before checkout time. We felt very uncomfortable and left feeling upset.
Reason for Visit:Vacation
ProsRoom Cleanliness
ConsAtmosphere, recognition for ihg rewards club members
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onJanuary 30, 2025
Hello trekkiebek,

Thank you for staying at our Holiday Inn Express Chicago North West-Vernon Hills. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
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Business Trip
Overall Experience 
4.0 / 5
4.0 / 5
PostedJanuary 11, 2025
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fromIL
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Next Destination:Mexico
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
I was recommended to your hotel by a coworker. I enjoyed the location to multiple restaurants and shopping places. The room was spacious and modern. The rates were affordable. I will be staying here again when i am up in that area again.
Reason for Visit:Business
Next Destination:Mexico
ProsRoom Cleanliness, Location, Amenities, Facilities
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