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Holiday Inn Express & Suites Memphis/Germantown
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.6
/
5
Rating breakdown 1,573 reviews
5 Stars
1,230
4 Stars
180
3 Stars
56
2 Stars
57
1 Star
50
based on 1,573 reviews
1,351 out of 1,48091%recommend this property.
Staff and Service
4.7
/
5
Room and Comfort
4.6
/
5
Value
4.4
/
5
Room Cleanliness
4.7
/
5
Sleep Quality
4.6
/
5
Variety of Breakfast Choices
4.2
/
5
Able to Relax
4.5
/
5
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Product ReviewsWrite a review
Textbook perfect
Overall Experience
5.0
/
5
PostedMarch 11, 2025
Share:
Age:25-34
Traveler Type:Leisure
Reason for Visit:market show
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
It should be unnecessary to praise what used to be normal expectations, but yet here we are. This hotel did not disappoint in any single way. Pleasantly suprised with how clean (spotless) and quiet this hotel was. Clean, freshly updated (or relatively new, I can't tell which). Staff is kind, professional, friendly and helpful. Rooms are spacious, well appointed, comfortable. The location is safe - isolated from really anything close by other than the clinic in the adjacent parking lot. I would definitely stay here again. Even the in-door pool was clean (which is hard to find in most hotels nowadays). Wish all hotels could be this on point and consistent with brand.
Reason for Visit:market show
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members, safe
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ACG
Overall Experience
5.0
/
5
PostedMarch 11, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-03-07
Reason for Visit:Business
Next Destination:Not sure
Travel Tips:Would like for the final folio to be emailed after checkout.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
The hotel is located in a good location and the customer service was good. Rooms are very clean.
Check Out Date:2025-03-07
Reason for Visit:Business
Next Destination:Not sure
Travel Tips:Would like for the final folio to be emailed after checkout.
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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ACG
Overall Experience
5.0
/
5
PostedMarch 11, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-03-07
Reason for Visit:Business
Next Destination:Not sure
Travel Tips:Would like for the final folio to be automatically emailed after check out.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Customer service was great and the property is very clean.
Check Out Date:2025-03-07
Reason for Visit:Business
Next Destination:Not sure
Travel Tips:Would like for the final folio to be automatically emailed after check out.
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Great overall stay experience.
Overall Experience
5.0
/
5
PostedMarch 7, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Yearly business trip to Germantown, TN.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Hotel staff greeted our group with a smile. Check in process was very quick. The room was super clean with a comfortable bed and just the right temperature. Bathroom was spotless and well stocked with towels and soaps. I would definitely recommend this hotel to anyone.
Reason for Visit:Yearly business trip to Germantown, TN.
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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Comfort in Germantown, Tn
Overall Experience
5.0
/
5
PostedMarch 5, 2025
Share:
ByRonnie from Trumann 
Additional information about Ronnie from Trumann could not be loaded.
fromTrumann, Arkansas
Age:65 or Older
Traveler Type:Business
Check Out Date:2025-03-01
Reason for Visit:Business
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
This location in Germantown is absolutely a treasure in the Memphis and Germantown area. The staff is so professional and friendly that it is genuine pleasure to lodge there. The location is convenient to any shopping, dining, and recreational destinations and it is at the same time relaxing and so nicely appointed that your stay will certainly be rewarding. Top notch management and staff will you're icing on the cake. As you can see, I highly recommend this IHG location.
Check Out Date:2025-03-01
Reason for Visit:Business
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, professional
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Always a pleasure
Overall Experience
5.0
/
5
PostedFebruary 21, 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-17
Reason for Visit:Visiting grandson
Next Destination:Seattle
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
It’s always a pleasure staying here, they are all the nicest people and are always will to help out with whatever it is you need. I highly recommend staying here, it’s always clean and comfortable,, they make sure your stay is always smooth so you can relax and be comfortable.
Check Out Date:2025-02-17
Reason for Visit:Visiting grandson
Next Destination:Seattle
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Fresh, Clean Experience
Overall Experience
5.0
/
5
PostedFebruary 21, 2025
Share:
Age:50-64
Traveler Type:Meeting/Conference
Check Out Date:2025-02-17
Reason for Visit:Soccer tournament
Next Destination:Michigan
Travel Tips:NA
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
This hotel is THE place to stay! Love to stay again.
Check Out Date:2025-02-17
Reason for Visit:Soccer tournament
Next Destination:Michigan
Travel Tips:NA
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
Consnone
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Cleanest hotel
Overall Experience
5.0
/
5
PostedFebruary 14, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:family
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
This hotel was one of the cleanest hotels I've been in lately. Room was clean, bed was comfortable with a couple of choices for pillows and the staff was friendly and welcoming. Breakfast was nice with a few hot options along with cereal, yogurt and cinnamon rolls. The breakfast attendant did an awesome job of keeping everything well stocked and clean. The area felt safe and had several restaurants and stores nearby, if needed. Had no trouble getting in and out from this location since they have a traffic light. Would absolutely stay here again and would recommend to others.
Reason for Visit:family
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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