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Holiday Inn Express Luzern - Neuenkirch

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.3 / 5
4.3 / 5
Open Ratings Snapshot
Rating breakdown 500 reviews
5 Stars
272
4 Stars
167
3 Stars
25
2 Stars
16
1 Star
20
based on 500 reviews
425 out of 46991%recommend this property.
Staff and Service 
4.5 / 5
4.5 / 5
Room and Comfort 
4.2 / 5
4.2 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.2 / 5
4.2 / 5
Variety of Breakfast Choices 
3.8 / 5
3.8 / 5
Able to Relax 
4.0 / 5
4.0 / 5
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Product ReviewsWrite a review
Expensive for pet
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 14, 2025
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fromFlorence - ITALY
Age:35-49
Traveler Type:Business
Check Out Date:2025-03-07
Reason for Visit:Holiday
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Variety of Breakfast Choices 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
The hotel is too expensive if you are travelling with your pet. I have in the hotel with my little dog and hotel applied an extra of 50€ per night for my dog.
Check Out Date:2025-03-07
Reason for Visit:Holiday
ProsLocation
ConsRecognition for IHG® Rewards Club Members
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Posted byHotel Staff
 
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onMarch 18, 2025
Dear Jose
Thank you for taking your time to rate our hotel.
And thank you for your honest opinion.
We apologize for not meeting your expectation.
And we wish you all the best for your future life.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Great Location
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 20, 2025
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fromKaiserslautern, Germany
Age:50-64
Traveler Type:Leisure
Reason for Visit:Vacation
Next Destination:Not sure yet
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
My wife and I enjoyed our stay. The only issue we had was with the bed - not very comfortable. The staff was friendly and knowledgeable.
Reason for Visit:Vacation
Next Destination:Not sure yet
ProsRoom Cleanliness, Location
Consbed was very uncomfortable
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Posted byHotel Staff
 
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onJanuary 21, 2025
Dear Victor
Thank you for taking your time to rate our hotel.
We are glad to hear that almost everything was to your satisfaction and we hope to welcoming you soon again.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Incredible location and staff!
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 19, 2025
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fromGermany
Age:50-64
Traveler Type:Combined Business and Leisure
Reason for Visit:Business and pleasure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
I needed to make a short notice reservation for an impromptu trip. I have stayed here once before and remember the awesome location from the Autobahn. It is so clean and comfortable. I always feel safe. The staff is always friendly. On this particular occasion I mentioned that I would need to leave quite early the next morning and would likely miss the breakfast service. The staff were amazing and had it bagged up for me to take on the road! I will definitely return and recommend to others.
Reason for Visit:Business and pleasure
ProsRoom Cleanliness, Location, Facilities, safe affordable and so very convenient.
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Posted byHotel Staff
 
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onJanuary 20, 2025
Dear BePar
Thank you for taking your time to rate our hotel.
And thank you for this lovely review!
We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again!
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Alright
Overall Experience 
4.0 / 5
4.0 / 5
PostedJanuary 6, 2025
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fromDallas, TX
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-01-01
Reason for Visit:Leisure
Next Destination:Not sure
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
Yes, I recommend this property.
Hotel is ok
It's far from lucerne and uber/taxi is expensive
Staff is very rude
Check Out Date:2025-01-01
Reason for Visit:Leisure
Next Destination:Not sure
ProsRecognition for IHG® Rewards Club Members, price ok on last minute reservation
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onJanuary 13, 2025
Dear Mkaur
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LUZERN - NEUENKIRCH.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Comfortable bed and decent breakfast
Overall Experience 
3.0 / 5
3.0 / 5
PostedDecember 30, 2024
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fromDoha
Age:50-64
Traveler Type:Leisure
Reason for Visit:Family holiday
Next Destination:Iceland
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
Overall a decent place to stay. Good bedding and shower experience. Breakfast spread is commendable and staff is friendly and courteous!
Reason for Visit:Family holiday
Next Destination:Iceland
ProsRoom Cleanliness, recognition for ihg rewards club members
ConsLocation
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onJanuary 4, 2025
Dear Zain
Thank you for taking your time to rate our hotel.
We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Good Location and Excellent staff
Overall Experience 
5.0 / 5
5.0 / 5
PostedNovember 16, 2024
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fromPune, India
Age:50-64
Traveler Type:Leisure
Reason for Visit:Luzern sightseeing
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
A good experience with decent room, good breakfast selection, excellent front desk team and good convenient parking. For those arriving by car; you can pay and park and use the Luzern visit card to access all public transportation in Luzern for the period of your stay. There is a station which is a 2 -3 minute walk from the Hotel.
Reason for Visit:Luzern sightseeing
ProsRoom Cleanliness, Location, Atmosphere
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onNovember 17, 2024
Dear Sukhvindra
Thank you so much for taking your time to rate our hotel.
We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Very comfortable and very well situated if you are on your way to Italy
Overall Experience 
5.0 / 5
5.0 / 5
PostedNovember 3, 2024
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fromBelgium
Age:35-49
Traveler Type:Leisure
Reason for Visit:Holiday
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Super nice experience with the room and with a very good breakfast. Personnel highly qualified and professional. Definitely recommended
Reason for Visit:Holiday
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
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onNovember 8, 2024
Dear Linda
Thank you for taking your time to rate our hotel.
And thank you so much for this lovely point score.
We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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Convenient Motorway STop
Overall Experience 
4.0 / 5
4.0 / 5
PostedNovember 1, 2024
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Traveler Type:Leisure
Check Out Date:2024-10-27
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
The location is excellent for a motorway stop. The accommodation was clean and comfortable. and the staff were friendly and helpful.
Check Out Date:2024-10-27
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onNovember 8, 2024
Dear Kenny
Thank you so much for taking your time to rate our hotel.
We are glad to hear that everything was to your satisfaction and we hope to welcoming you soon again.
Best regards
Holiday Inn Express Luzern Neuenkirch-Team
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  • 2025-03-18 T06:12:51.730-05:00
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