Your session will expire in 5 minutes, 0 seconds, due to inactivity.
Stay Logged In
You're currently viewing this site in a different language. Would you like this to make your default language?
You can change your country and language settings in the future by using the selector at the top of the page.
Holiday Inn Express & Suites Houston IAH - Beltway 8
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.2
/
5
Rating breakdown 794 reviews
5 Stars
485
4 Stars
140
3 Stars
69
2 Stars
50
1 Star
50
based on 794 reviews
626 out of 75383%recommend this property.
Staff and Service
4.3
/
5
Room and Comfort
4.4
/
5
Value
4.2
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.4
/
5
Variety of Breakfast Choices
3.8
/
5
Able to Relax
4.2
/
5
Review Filters
and
Star Rating
- ,
- ,
- ,
- ,
- ,
and
Room and Comfort
and
Value
and
Room Cleanliness
and
Sleep Quality
and
Able to Relax
and
Age
- ,
- ,
- ,
- ,
- ,
- ,
and
Traveler Type
- ,
- ,
- ,
- ,
- ,
and
Pros
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Cons
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
and
Language
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
- ,
Click on filters to refine your results.
Product ReviewsWrite a review
Holiday Inn Hotel conveniently located at Beltway 8 close to the airport
Overall Experience
3.0
/
5
PostedMarch 10, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Next Destination:Calgary
Staff and Service
3.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Stayed a few times at this hotel before and now it starts requiring some maintenance work. It's still okay and clean, but with a bit more care it could be good.
Reason for Visit:Business
Next Destination:Calgary
ProsRoom Cleanliness, Location
ConsAtmosphere
Thank you! You have successfully submitted a comment for this review.
Great Service. Poor quality of hotel overall.
Overall Experience
2.0
/
5
PostedMarch 9, 2025
Share:
Traveler Type:Combined Business and Leisure
Reason for Visit:Training
Next Destination:Italy
Staff and Service
5.0
/
5
Room and Comfort
2.0
/
5
Value
2.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
2.0
/
5
Yes, I recommend this property.
Service was great but the condition of the hotel was very poor, not what I expected.
Reason for Visit:Training
Next Destination:Italy
ProsAtmosphere
ConsRoom Cleanliness, Location, Facilities
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onMarch 17, 2025
Hi Marla,
Thank you for staying at our Holiday Inn Express Houston IAH Beltway 8 and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
While I am glad you were satisfied with the service received, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Nice and comfortable
Overall Experience
5.0
/
5
PostedFebruary 16, 2025
Share:
ByAnonymous
fromHouston
Age:35-49
Traveler Type:Leisure
Reason for Visit:I will visit again
Next Destination:Houston
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
The hotel was nice and quiet and the breakfast was good and hot and the front deck people was nice and the room was clean and fresh and it and icebox for cold drinks and coffee maker in the room from coffee and enjoy my stay for Valentine Day
Reason for Visit:I will visit again
Next Destination:Houston
Prosrecognition for ihg rewards club members
Consrecognition for ihg rewards club members
Thank you! You have successfully submitted a comment for this review.
No shuttle
Overall Experience
2.0
/
5
PostedFebruary 16, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:In-between flights rest
Staff and Service
1.0
/
5
Room and Comfort
4.0
/
5
Value
2.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
4.0
/
5
No, I do not recommend this property.
There was no free shuttle service as advertised!!!!
Reason for Visit:In-between flights rest
ProsRoom Cleanliness
ConsLocation, Atmosphere
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onFebruary 24, 2025
Hi Maria,
Thank you for staying at our Holiday Inn Express Houston IAH Beltway 8 and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
Our goal is to deliver guest satisfaction. I'm sorry to learn about the issues encountered during your stay. Please be advised that information about the limited shuttle service is posted on our official website. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
Noisy and terrible service
Overall Experience
2.0
/
5
PostedFebruary 16, 2025
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2025-02-13
Reason for Visit:Work Related
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
2.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
1.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
1.0
/
5
No, I do not recommend this property.
This hotel is directly located next to a highway and you will definitely hear all the traffic going by. Service is bad I asked for a receipt after checking out and even wrote my email down. Don’t ask for people’s email if you’re not going to send anything anyways. Never received my receipt and the phone number of the hotel is not even in use.
I will definitely not waste my time and money staying at this location ever again.
I will definitely not waste my time and money staying at this location ever again.
Check Out Date:2025-02-13
Reason for Visit:Work Related
ConsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality, can’t get anyone on the phone
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
onFebruary 24, 2025
Hello Valued Guest,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Houston Iah - Beltway 8, where our guest's needs matter most. We value you as an IHG® One Rewards Diamond Elite member and your loyalty to our brands since 2019.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P
Case Manager
IHG Hotels & Resorts
Service
Case Manager
IHG Hotels & Resorts
Service
Shuttle advertised on IHG app but not available
Overall Experience
3.0
/
5
PostedFebruary 13, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-02-09
Reason for Visit:Business
Staff and Service
3.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
The app says there is a shuttle so I booked this reservation. I got a ride to the hotel and after I checked in I asked for the shuttle back tot he airport and was told there is none and I’d have to pay for an uber to the airport. I would not have made this reservation if I’d have known there was no shuttle. Nice little trick!
Check Out Date:2025-02-09
Reason for Visit:Business
Consno shuttle
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 15, 2025
Dear Giacomofna
I sincerely apologize for the inconvenience and frustration you experienced regarding the shuttle service. I understand how important reliable transportation is when booking a stay, and I regret that this was not communicated clearly before your arrival.
Please know that misleading information is never our intention, and I will be sharing your feedback with the appropriate teams to ensure clarity in our listings. If there is anything I can do to assist you further, please do not hesitate to reach out.
Best regards,
Sunni S.
Holiday inn Express
Sunni S.
Holiday inn Express
The hotel phone is out of service. I have been trying to get my hotel receipt for employer all weekend no one can help me
Overall Experience
1.0
/
5
PostedFebruary 10, 2025
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2025-02-06
Reason for Visit:Buisness
Travel Tips:Don not stay here
Staff and Service
1.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Able to Relax
3.0
/
5
No, I do not recommend this property.
The hotel phone is out of service. I have been trying to get my hotel receipt for employer all weekend no one can help me. I lefy them my email address before I checked out and they said they would send after 4: a.m. I also call the IHG number for help they said they sent a request they gave confirmation number # 10560787383. Due to this issue I cannot take a chance to stay there again
Check Out Date:2025-02-06
Reason for Visit:Buisness
Travel Tips:Don not stay here
ProsLocation
Consthey could not print me hotel receipt phone is off
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 15, 2025
Dear Billy,
I sincerely apologize for the difficulties you've faced in obtaining your hotel receipt. I understand how frustrating and inconvenient this has been, especially when needing it for your employer. Your experience is not the level of service we aim to provide, and I regret any miscommunication regarding the delivery of your receipt.
Since you've already contacted IHG and received a confirmation number, I recommend following up with their support team to expedite the request. Additionally, if you haven't already, you may try reaching out via email to the hotel's management for further assistance.
I truly regret that this issue has impacted your decision to stay with us again. Please let me know if there's anything else I can do to assist you.
Best regards,
Sunni S.
Holiday inn Express
Sunni S.
Holiday inn Express
No shuttle service!
Overall Experience
2.0
/
5
PostedFebruary 9, 2025
Share:
Traveler Type:Leisure
Reason for Visit:Airport layover
Next Destination:Greece!
Staff and Service
2.0
/
5
Room and Comfort
3.0
/
5
Value
1.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
2.0
/
5
Able to Relax
2.0
/
5
No, I do not recommend this property.
This hotel does NOT have airport shuttle service! Uber was expensive, and since we had an overnight layover we had to pay for that service twice. Also there was a violation from the fire department posted on the front door but you couldn’t read it from water damage.
Reason for Visit:Airport layover
Next Destination:Greece!
Prosat a loss…
ConsAmenities, no airport shuttle but the website says there is
Thank you! You have successfully submitted a comment for this review.
Post a Comment
Read comment (1)
Comments (1)Post a Comment
Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 15, 2025
Dear Guest,
I sincerely apologize for the inconvenience and frustration you experienced regarding the lack of airport shuttle service and the unexpected transportation costs. I understand how important clear and accurate information is when booking a stay, and I regret any confusion caused.
Additionally, I appreciate you bringing the posted notice to our attention. I will be sharing your concerns with our management team to ensure any necessary actions are taken.
If there is anything I can do to assist you further, please feel free to reach out.
Best regards,
Sunni S.
Holiday inn Express
Sunni S.
Holiday inn Express
