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Holiday Inn Express Sheffield City Centre
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.4
/
5
Rating breakdown 1,666 reviews
5 Stars
1,022
4 Stars
458
3 Stars
110
2 Stars
52
1 Star
24
based on 1,666 reviews
1,439 out of 1,52794%recommend this property.
Staff and Service
4.6
/
5
Room and Comfort
4.5
/
5
Value
4.4
/
5
Room Cleanliness
4.6
/
5
Sleep Quality
4.4
/
5
Variety of Breakfast Choices
3.6
/
5
Able to Relax
4.3
/
5
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Product ReviewsWrite a review
Cancelled My Room Without Telling Me!
Overall Experience
1.0
/
5
PostedJuly 19, 2022
Share:
Traveler Type:Combined Business and Leisure
Check Out Date:2022-07-08
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
1.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
1.0
/
5
No, I do not recommend this property.
I turned up on the date of my booking to be greeted by an aggressive bouncer refusing me entry to the hotel. He told me there was a private party and my booking was cancelled. I asked to see a manager as I knew nothing about this but he blocked my entrance into the hotel. I wonder what sort of private party they were having? A lady turned up and told me I was booked in another Sheffield hotel, when I questioned her as to why I was not notified she simply said that maybe they do not have my contact details and they were well within their rights to cancel any booking. Really? Without notice? I assured her as a Diamond member they had my details. An aggressive bouncer and a could not care less manager convinced me never to book this HIE again. In the end I found my way to the other hotel where indeed I had a booking. But it was unneeded stress that was easily solved by an email or phone call.
Check Out Date:2022-07-08
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Posted byHotel Staff
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onJuly 20, 2022
Dear Redlodge52
Firstly I would like to apologise for your experience when you arrived for your booking. It is true that the express is closed however rather than inconvenience guests by having them look for alternative accommodation we transferred all our bookings to our sister hotel Crowne Plaza as it is right next door.
I have looked into the issues you experienced and the security guard you spoke to is no longer working here so I couldn't speak to him. Your contact details which are on the booking the telephone does not ring it just gives a dead line and there was no email address attached so there was no way for my reservations team to contact you. The booking that was cancelled was not done by the hotel it was done via your rewards account but my reservations did reinstate it before you arrived.
We have not had any problems for any of the bookings we moved as it is an upgrade to a Crowne Plaza for the price of an express and from what I have heard you enjoyed your stay when you arrived there.
Once again I apologise for the way it was handled when you arrived and I can assure you that wont happen again and I would recommend that you look at your contact details that are on your file as we couldn't get hold of you. I also want to make you aware that we don't get access to your full member profile so it only pulls through one contact number and an email address if you have it ticked that they can provide that.
I hope you come back to stay with us again in the future and I look forward to welcoming you to the Holiday Inn Express when we do reopen.
Please feel free to contact me if you wish to
Kind Regards
Gemma Exley
Hotel Manager
Firstly I would like to apologise for your experience when you arrived for your booking. It is true that the express is closed however rather than inconvenience guests by having them look for alternative accommodation we transferred all our bookings to our sister hotel Crowne Plaza as it is right next door.
I have looked into the issues you experienced and the security guard you spoke to is no longer working here so I couldn't speak to him. Your contact details which are on the booking the telephone does not ring it just gives a dead line and there was no email address attached so there was no way for my reservations team to contact you. The booking that was cancelled was not done by the hotel it was done via your rewards account but my reservations did reinstate it before you arrived.
We have not had any problems for any of the bookings we moved as it is an upgrade to a Crowne Plaza for the price of an express and from what I have heard you enjoyed your stay when you arrived there.
Once again I apologise for the way it was handled when you arrived and I can assure you that wont happen again and I would recommend that you look at your contact details that are on your file as we couldn't get hold of you. I also want to make you aware that we don't get access to your full member profile so it only pulls through one contact number and an email address if you have it ticked that they can provide that.
I hope you come back to stay with us again in the future and I look forward to welcoming you to the Holiday Inn Express when we do reopen.
Please feel free to contact me if you wish to
Kind Regards
Gemma Exley
Hotel Manager
Toilet
Overall Experience
3.0
/
5
PostedNovember 21, 2020
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2020-11-11
Reason for Visit:Business
Next Destination:N/a
Staff and Service
4.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
3.0
/
5
Variety of Breakfast Choices
1.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
In this hotel the toilet seat lids do not stay up and causes difficulty as a male to stand and use it.
There was dried urine stains on the front of the seat probably due to the lid not staying up an the previous guest being a careless sod. Hotel cleaners didn't clean it so I had to on arrival.
This is a common problem in this hotel as I have stayed in various rooms before.
Get the toilet seats sorted.
There was dried urine stains on the front of the seat probably due to the lid not staying up an the previous guest being a careless sod. Hotel cleaners didn't clean it so I had to on arrival.
This is a common problem in this hotel as I have stayed in various rooms before.
Get the toilet seats sorted.
Check Out Date:2020-11-11
Reason for Visit:Business
Next Destination:N/a
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Posted byHotel Staff
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onNovember 26, 2020
Dear Mark6897,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
I'm sorry to see you were disappointed with your stay and had some issues with the cleanliness in your room.
I will ensure all feedback is passed onto our housekeeping team.
I will ensure all feedback is passed onto our housekeeping team.
We hope to see you again soon.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
Holiday inn
Overall Experience
5.0
/
5
PostedNovember 15, 2020
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2020-11-13
Reason for Visit:Work
Next Destination:Italy
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Staff were exerlent
Room was very clean and tidy
Clean and nice bathroom
Nice breakfast
Techical issue was resolved straight away
Clear covid walkways with easy to understand instructions
So covid safe
Will be stopping there again when in sheffield
Room was very clean and tidy
Clean and nice bathroom
Nice breakfast
Techical issue was resolved straight away
Clear covid walkways with easy to understand instructions
So covid safe
Will be stopping there again when in sheffield
Check Out Date:2020-11-13
Reason for Visit:Work
Next Destination:Italy
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Posted byHotel Staff
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onNovember 19, 2020
Dear Jordy1982,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
We are glad to hear you enjoyed your time with us and hope to see you again soon.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
Perfect location
Overall Experience
4.0
/
5
PostedNovember 3, 2020
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2020-10-31
Reason for Visit:Business
Next Destination:Oslo
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
1.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
The hotel has a perfect location, accompanied by a generous outdoor parking perfect for any type of car.
Very friendly staff, who allowed me an early check in at no extra cost.
Generous rooms and bathrooms with spacious showers.
Disappointing breakfast, the worst coffee and tea.
I would spend the night here but I would consider two aspects, I would come with my pillows and I would not consider having breakfast here.
Very friendly staff, who allowed me an early check in at no extra cost.
Generous rooms and bathrooms with spacious showers.
Disappointing breakfast, the worst coffee and tea.
I would spend the night here but I would consider two aspects, I would come with my pillows and I would not consider having breakfast here.
Check Out Date:2020-10-31
Reason for Visit:Business
Next Destination:Oslo
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Posted byHotel Staff
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onNovember 6, 2020
Dear Gabriela,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
We value all feedback from our guests as it enables us to view any areas we can make improvements. I am sorry to see you were disappointed with the breakfast offerings during your stay. As an Express hotel we are limited to what we can provide our guests and we are working our best to ensure we follow both the brand standards and the government guidelines with social distancing and making sure our guests and staff are safe.
We hope to see you again in the future.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Kind Regards,
Chloe Carre
Guest Service Supervisor
Service was excellent
Overall Experience
5.0
/
5
PostedOctober 29, 2020
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2020-10-27
Reason for Visit:2 day family staycation
Next Destination:South England
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
We stopped in 2 rooms interconnected with 2 adults and 4 children for 2 nights. The rooms were a good size and clean with everything we needed. We had a meal in the restaurant on the 2nd night which was excellent and we would go again just for this. The service for our entire stay was brilliant we honestly couldn't have expected better. We will definitely stay here again.
Check Out Date:2020-10-27
Reason for Visit:2 day family staycation
Next Destination:South England
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Posted byHotel Staff
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onOctober 30, 2020
Dear Kaz38,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express hotel.
We are glad to hear you enjoyed your time with us.
We hope to see you again soon.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
Great hotel
Overall Experience
5.0
/
5
PostedOctober 28, 2020
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2020-10-19
Reason for Visit:Leisure
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Very good service very relaxing would recommend this hotel would definitely stay there again very clean staff very helpful and polite could not fault the hotel
Check Out Date:2020-10-19
Reason for Visit:Leisure
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Posted byHotel Staff
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onOctober 30, 2020
Dear Carol,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
We are thrilled to hear you enjoyed your time with us.
We look forward to seeing you again in the future.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
Could do better
Overall Experience
1.0
/
5
PostedOctober 28, 2020
Share:
Traveler Type:Leisure
Check Out Date:2020-10-18
Reason for Visit:Leisure
Next Destination:Manchester or Paris
Staff and Service
1.0
/
5
Room and Comfort
1.0
/
5
Value
4.0
/
5
Room Cleanliness
1.0
/
5
Sleep Quality
2.0
/
5
Variety of Breakfast Choices
1.0
/
5
No, I do not recommend this property.
The big concern was people not wearing masks. In fairness, most were but it should have been everyone. There were also cleanliness issues with the room. I am sure that this was a one off but it has left a bad impression and we are giving simple, honest feedback. The hotel might make contact and explain their reasons, which will be noted.
Check Out Date:2020-10-18
Reason for Visit:Leisure
Next Destination:Manchester or Paris
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Posted byHotel Staff
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onOctober 28, 2020
Dear Helloit'sme,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
We are sorry to hear you did not enjoy your time with us. We ensure all our guests are wearing face masks in all public areas unless they're exempt.
If you would like to contact hotelmanager@hiexsheffield.co.uk to discuss the cleanliness issue's with your room, in order for this to be investigated further.
If you would like to contact hotelmanager@hiexsheffield.co.uk to discuss the cleanliness issue's with your room, in order for this to be investigated further.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
Disappointing evening meal
Overall Experience
3.0
/
5
PostedOctober 26, 2020
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2020-10-24
Reason for Visit:Relaxing break away
Staff and Service
2.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
5.0
/
5
No, I do not recommend this property.
We stayed for 5 nights. The room was clean and comfortable. The food was disappointing. Items were missing from breakfast bag and evening meals were expensive and not nice. The chips were underdone and the fish had a raw/grey coloured bit in the middle. The mushy peas were dry. We were offered more chips but the fish put us off completely.
Check Out Date:2020-10-24
Reason for Visit:Relaxing break away
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Posted byHotel Staff
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onOctober 27, 2020
Dear Jo1970,
Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel.
We are sorry to hear you did not enjoy your dining experience with us in our restaurant. If you would like to contact gsm@hiexsheffield.co.uk, in order for this to be investigated further.
We look forward to hearing back from you soon.
Kind Regards,
Chloe Carre
Guest Service Supervisor
Chloe Carre
Guest Service Supervisor
