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Holiday Inn Express Crestwood

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
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Ratings summary
Overall Experience 
4.0 / 5
4.0 / 5
Open Ratings Snapshot
Rating breakdown 1,357 reviews
5 Stars
712
4 Stars
283
3 Stars
132
2 Stars
117
1 Star
113
based on 1,357 reviews
968 out of 1,24278%recommend this property.
Staff and Service 
4.3 / 5
4.3 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.9 / 5
3.9 / 5
Room Cleanliness 
4.1 / 5
4.1 / 5
Sleep Quality 
4.1 / 5
4.1 / 5
Variety of Breakfast Choices 
3.7 / 5
3.7 / 5
Able to Relax 
4.0 / 5
4.0 / 5
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Product ReviewsWrite a review
Room was ok/Service - Very Lacking
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 16, 2025
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fromOH
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-09
Reason for Visit:College Baseball Games
Next Destination:NOT this one
Travel Tips:Stay at any I H G location but this one
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
2.0 / 5
2.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
First of all, our reservation was for 3 guests. When we arrived , our bath linens consisted of 2 bath towels, 1 hand towel, 3 washcloths and NO bath mat. Strange! I was able to get additional linens at the front desk. The next morning, the breakfast experience was terrible! When we arrived, all the tables were dirty, the attendant never came out to clean any of them. NO CINNAMON ROLLS!! (Not even any empty trays). And when I requested ketchup, I was told there was none. Really? The worst, though, was the large group of adult women in their pajamas! Some, large women in shortie pj's. Not a pleasant dining experience! As they were (FINALLY) leaving, we noticed one of the large women was wearing a bikini with a fishnet cover up. GROSS! DO YOU NOT HAVE A DRESS CODE FOR YOUR DINING AREA? Maybe you should.
Check Out Date:2025-03-09
Reason for Visit:College Baseball Games
Next Destination:NOT this one
Travel Tips:Stay at any I H G location but this one
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members
ConsAmenities, Atmosphere, lack of service, poor dining experience
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Yes
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 16, 2025
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fromDallas
Age:35-49
Traveler Type:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Nice place great will come back again ️️️️️️️️️️️️️️️
ProsRoom Cleanliness
Consnone
+1point
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Comfortable and relaxing
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 12, 2025
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fromColumbus, Ohio
Traveler Type:Business
Reason for Visit:Business
Next Destination:Paris
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Checking in to the hotel to me was very easy and short I liked that, The room was very nice and comfortable enjoyed that the most having a comfortable room to come back to is rated top ten with me.
Reason for Visit:Business
Next Destination:Paris
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members, commendation was very nice
ConsFacilities
+1point
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Never again
Overall Experience 
2.0 / 5
2.0 / 5
PostedMarch 3, 2025
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fromIN
Traveler Type:Meeting/Conference
Check Out Date:2025-02-23
Reason for Visit:Tournament
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
1.0 / 5
1.0 / 5
Able to Relax 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
We arrived at 8:30-9pm and were immediately greeted with pot smell and cigarette smoke. We still checked in because it was too late to get a refund. First thing I noticed were a ton of kids running around. There’s a pool, I get it. I asked to be placed in an area where there wasn’t a lot of kids because we needed a good night sleep because we had a tournament the next day. Krystal (who was great) placed us on a different hall than what was originally booked for us. We went up to our room and were immediately hit with loud music, loud voices, kids running in the halls and food on the hallway floor. I went back downstairs and reported this and Krystal apologized and said she was on her way up to talk to them because another guest had already complained. She moved us to another floor which ended up being quiet. The only issue with that room was that there wasn’t really any hot water in the shower and no hair dryer in the bathroom. We got up in the morning and went down for the hot breakfast, which was supposed to be until 10:30am. It was 9:30 when we got down there and were told they weren’t cooking anything else (all the hot trays were empty) and that we had to eat what was out. All that was out were bread for toast and bagels. What a disappointment. We booked this hotel for the hot breakfast and yet we didn’t get it.
Check Out Date:2025-02-23
Reason for Visit:Tournament
ProsLocation
ConsAtmosphere, pot smell cigarette smoke
+1point
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onMarch 11, 2025
Hi Sdk12,
Thank you for sharing your thoughts about your stay. We appreciate you staying at our Holiday Inn Express Crestwood. Your loyalty as an IHG One Rewards member since 2024 is appreciated.
We value your support and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps to avoid this in the future.
We hope to create more positive memories with you when your travels bring you back to the area.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
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Fair visit this time
Overall Experience 
3.0 / 5
3.0 / 5
PostedFebruary 18, 2025
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fromPittsburgh, PA
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-14
Reason for Visit:Family funeral
Next Destination:Crestwood, Illinois
Travel Tips:None
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
2.0 / 5
2.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I stay in this particular hotel often as it is close to family when I come to town. This visit was far less satisfying than previous visits for three reasons.
(1) I needed a handicapped accessible room for my husband who traveled with me this visit. He had difficulty with the toilet being too low for him to use alone. It is a standard toilet. The room would be more accessible if the toilet were higher.
(2) There was little to no hot water in this room. The water would not reach a lukewarm temperature in the sink or the shower. When I turned the valve all the way to the left, the water became ice cold. When I barely turned it to the right, again ice cold. In the middle, it was still too cold to comfortably shower. The staff raised the temperature on the water heater a few degrees. But it was not helpful.
(3) The breakfast selections were not good this time. The pancake machine was not functioning. the other potions were potatoes, scrambled eggs and bacon or sausage each of the days that we were there. The selection is usually more varied.
I was disappointed this say as it was more uncomfortable for these reasons.
Check Out Date:2025-02-14
Reason for Visit:Family funeral
Next Destination:Crestwood, Illinois
Travel Tips:None
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members
ConsAmenities, Facilities
+1point
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onFebruary 19, 2025
Hello Bob,
Thank you for choosing to stay with us. We want to Apologize that your stay was less than excellent. We do understand that you had issues
with the hot water and have had that taken care of since your stay. We have had to lower the variety of breakfast items as we must stick to the
Holiday Inn Express policies on breakfast items and times. if there is anything else you may need please contact us at property level.
Yours in hospitality,
Latrina P.
+1point
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Overall, I’d give this property a 7 out of 10!
Overall Experience 
3.0 / 5
3.0 / 5
PostedJanuary 20, 2025
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Traveler Type:Leisure
Check Out Date:2025-01-18
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
The property was within 20 minutes of where we needed to be and had many food spots near it so it’s in a convenient location! The main thing was we had to switch rooms TWICE due to the lack of hot water at the property. You can tell that they’ve renovated recently, so the water in the shower was literally COLD.😭 And no one wants to take a cold shower when it’s already below 20 degrees… but the front desk agent (man with the locs) was helpful with our issue, so that was appreciated. Though I am an IHG rewards member, the house keeping staff gave me a minor issue with a late check out(only of 12 pm is what I asked for) but then allowed for it to happen. Overall, a decent experience for a 2 day stay, just fix the hot water next time!
Check Out Date:2025-01-18
ProsLocation, Sleep Quality
ConsRecognition for IHG® Rewards Club Members
+1point
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onJanuary 27, 2025
Hi MEllis,
Thanks for staying at the Holiday Inn Express Crestwood. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2022. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
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I love this hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 6, 2025
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fromCrestwood
Age:25-34
Traveler Type:Combined Business and Leisure
Reason for Visit:Work Crestwood
Next Destination:Crestwood
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything was great I will go back I just wish they had turkey meat and the pool water was more hot
Reason for Visit:Work Crestwood
Next Destination:Crestwood
ProsRoom Cleanliness, Location, recognition for ihg rewards club members
Conspool water
+1point
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Well needed break
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 6, 2025
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fromChicago, IL
Age:25-34
Traveler Type:Leisure
Reason for Visit:A break
Next Destination:ALL
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I always stay at the Holiday Inn, specifically this location. My daughter enjoys the pool and my girlfriend enjoys the pancakes during breakfast. I like the proximity to different chain stores as well as the seclusion from the city.
Reason for Visit:A break
Next Destination:ALL
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
+1point
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