The staff is very friendly and helpful. The room was not very clean. Stain on the sheets, stain on towels. I stayed 2 nights and my room was not refreshed. I wiped down things in the room that were very dirty. There were issues with the pancake maker and they also ran out o certain food.
Check Out Date:2025-03-09
Reason for Visit:Sports
ProsAtmosphere, Location
ConsRoom Cleanliness
0points
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Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or frontdesk.hiebrightonsouth@gmail.com.
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fromNashville, mi
Age:35-49
Traveler Type:Leisure
Reason for Visit:Sports at legacy complex
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
5.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
5.0/ 5
Variety of Breakfast Choices
4.0/ 5
Able to Relax
5.0/ 5
Yes, I recommend this property.
We’ve stayed here three times now, staff is great especially on busy sports weekends.
Reason for Visit:Sports at legacy complex
ProsRoom Cleanliness, Location, recognition for ihg rewards club members
0points
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or jillandderick@gmail.com.
Sincerely, Jill Schanck jillandderick@gmail.com
0points
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No issues with 3 night stay, staff was courteous and professional and remembered me from previous stay several weeks prior.
Check Out Date:2025-02-22
Reason for Visit:Business
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, clean fitness center, staff and reception professionalism
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8102276300 or Gm.greensoaks@gmail.com.
Sincerely, Kevin Abbo General Manager 8102276300 Gm.greensoaks@gmail.com
0points
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Additional information about Autumn could not be loaded.
fromMI
Traveler Type:Leisure
Reason for Visit:Sports
Staff and Service
5.0/ 5
Room and Comfort
5.0/ 5
Value
4.0/ 5
Room Cleanliness
5.0/ 5
Sleep Quality
4.0/ 5
Variety of Breakfast Choices
5.0/ 5
Able to Relax
4.0/ 5
Yes, I recommend this property.
We stay at many hotels for sport weekends. This Holiday Inn was clean, smelled like a hotel should. The breakfast was good for a smaller hotel. Staff was friendly. Overall great experience for an overnight.
Reason for Visit:Sports
ProsRoom Cleanliness, Amenities, recognition for ihg rewards club members
0points
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8102276300 or Gm.greensoaks@gmail.com.
Sincerely, Kevin Abbo General Manager 8102276300 Gm.greensoaks@gmail.com
0points
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I stay at many hotels but this one has a hidden gem. The front desk staff was amazing. They went above and beyond for myself and our entire group of hockey families. I would say this made your stay very memorable!
Check Out Date:2025-02-02
0points
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8102276300 or Gm.greensoaks@gmail.com.
Sincerely, Kevin Abbo General Manager 8102276300 Gm.greensoaks@gmail.com
0points
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Additional information about NNorth could not be loaded.
fromOxford, MI
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Volleyball Tournament
Staff and Service
5.0/ 5
Room and Comfort
4.0/ 5
Value
5.0/ 5
Room Cleanliness
4.0/ 5
Sleep Quality
4.0/ 5
Variety of Breakfast Choices
4.0/ 5
Able to Relax
4.0/ 5
Yes, I recommend this property.
Nice time. Lovely, would have liked a little more detail in the bathroom cleaning but otherwise great experience. Pool was clean and kids had fun!
Reason for Visit:Volleyball Tournament
ProsLocation, Amenities, Facilities
0points
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or jillandderick@gmail.com.
Sincerely, Jill Schanck jillandderick@gmail.com
0points
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Awesome stay. Clean rooms, very friendly staff and attention to detail was phenomenal. They even had a welcome board for club members when you walk in. Little things like that show the pride the team has. Very clean, that means a lot to me personally. And the food was good, always hot and filled quickly. This was one of the better stays I have had in a long time and I travel frequently. Will definitely stay again. Thank you!
Check Out Date:2025-01-09
Reason for Visit:Business
Next Destination:Tampa
ProsAmenities, Atmosphere, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8102276300 or Gm.greensoaks@gmail.com.
Sincerely, Kevin Abbo General Manager 8102276300 Gm.greensoaks@gmail.com
0points
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This hotel has never disappoints. Great staff, location. Close to restaurants (within walking distance). Lots of shopping close by.
Check Out Date:2024-09-08
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, best staff, friendly, shopping
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Thank you for taking the time to tell us about your experience at Holiday Inn Express BRIGHTON SOUTH - US 23.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8102276300 or Gm.greensoaks@gmail.com.
Sincerely, Kevin Abbo General Manager 8102276300 Gm.greensoaks@gmail.com
0points
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