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Holiday Inn Express Pittston - Scranton Airport

REVIEWS

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.1 / 5
4.1 / 5
Open Ratings Snapshot
Rating breakdown 567 reviews
5 Stars
322
4 Stars
106
3 Stars
46
2 Stars
56
1 Star
37
based on 567 reviews
420 out of 53579%recommend this property.
Staff and Service 
4.4 / 5
4.4 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.2 / 5
4.2 / 5
Sleep Quality 
4.2 / 5
4.2 / 5
Variety of Breakfast Choices 
3.9 / 5
3.9 / 5
Able to Relax 
4.0 / 5
4.0 / 5
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Product ReviewsWrite a review
Friendly staff
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 19, 2025
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fromOhio
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-15
Reason for Visit:leisure
Next Destination:Rome
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Staff is very accommodating
Great location
NIce bed but could be more firm for my best comfort
Couch was not comfortable, but staff assisted with an additional chair
Will continue to stay here and overall pleased
Check Out Date:2025-03-15
Reason for Visit:leisure
Next Destination:Rome
ProsAtmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Terrible hotel
Overall Experience 
1.0 / 5
1.0 / 5
PostedMarch 13, 2025
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fromOklahoma
Age:25-34
Traveler Type:Business
Reason for Visit:Buisness
Next Destination:Wyoming
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
This hotel is a poorly remodeled motel six and is a bad representation of IHG standards
Reason for Visit:Buisness
Next Destination:Wyoming
ConsRoom Cleanliness, Location, Atmosphere, Facilities
Response from Holiday Inn ExpressBy Hotel Staff, Management, March 13, 2025
Valued IHG member, thank you for providing your thoughts. The team values guest feedback and continuously strives to provide the best possible experience for each guest. Your comments have been noted, and please be assured that we are committed to making improvements.
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Posted byHotel Staff
 
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onMarch 13, 2025
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.
We are deeply saddened to hear your stay with us was not pleasurable. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is of the up-most importance. We will be using the feedback you provided to make improvements. We will share your comments with the hotels staff, management and owners. If there is anything, we can do to insure that your next stay with us will be both enjoyable and memorable, please feel free to contact us here at the hotel direct.
Safe travels,
~Hotel Guest Satisfaction Team
Holiday Inn Express – Pittston
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Very Comfortable
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 13, 2025
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fromPittston, PA
Age:25-34
Traveler Type:Leisure
Reason for Visit:I needed time away from my kids.
Next Destination:Miami
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Reception was friendly when I walked in to check into my room. My room smelled fresh, pillows were fluffy, sheets were clean. The room was perfect. I slept like a baby.
Reason for Visit:I needed time away from my kids.
Next Destination:Miami
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
Response from Holiday Inn ExpressBy Hotel Staff, Management, March 14, 2025
Lexi, it’s wonderful to hear you had such a great stay at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. Our team members are thrilled to have provided you with a welcoming experience. We're glad you enjoyed the fresh and comfortable room and had a restful sleep. Thank you for choosing us!
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Posted byHotel Staff
 
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onMarch 13, 2025
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.
We very much appreciate you being our guest, and truly value your feedback. We will be sure to share this review with staff- members, management and the hotels owners. Your review will surely serve as encouragement to all of our employees, as we continuously strive to improve the quality of our services to provide an exceptional experience for all our guests.
Thank you for such a wonderful review. We are very much delighted you enjoyed your stay with us. We appreciate your loyalty and look forward to your next visit!
Safest of travels to you,
~Hotel Guest Satisfaction Team
Holiday Inn Express – Pittston
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Great stay
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 10, 2025
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fromOhio
Traveler Type:Leisure
Reason for Visit:leisure
Next Destination:italy
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Variety of Breakfast Choices 
4.0 / 5
4.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Friendly staff
great location
clean room
Comfortable room
Great for our pet
Reason for Visit:leisure
Next Destination:italy
ProsRoom Cleanliness, Location, Atmosphere, Facilities, recognition for ihg rewards club members
Response from Holiday Inn ExpressBy Hotel Staff, Management, March 14, 2025
Thomas, thank you for staying with us at Holiday Inn Express Pittston - Scranton Airport. We're thrilled you found our location convenient and enjoyed the amenities we offer, including our pet-friendly atmosphere. The team appreciates your kind words and looks forward to welcoming you back!
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Large comfortable bed
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 7, 2025
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fromDuryea, Pennsylvania
Traveler Type:Leisure
Reason for Visit:A restful few days.
Next Destination:Not sure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I had a very good stay with a very comfortable bed & a great breakfast. People are very nice & polite.
Reason for Visit:A restful few days.
Next Destination:Not sure
ProsRoom Cleanliness, Location, Atmosphere, Facilities
Conshad to go outside to smoke.
Response from Holiday Inn ExpressBy Hotel Staff, Management, March 8, 2025
Mamie, we’re delighted you loved your experience at Holiday Inn Express Pittston - Scranton Airport, an IHG Hotel. It's wonderful to hear you enjoyed the comfortable bed and great breakfast. Our team members take pride in being nice and polite. We look forward to welcoming you back.
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Relaxing
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 2, 2025
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fromNew Hampshire
Age:50-64
Traveler Type:Business
Reason for Visit:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Enjoyed the stay but wish pool was open. Stay was a great experience
Reason for Visit:Business
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members
Response from Holiday Inn ExpressBy Hotel Staff, Management, March 3, 2025
Justin, we're delighted you loved your experience at Holiday Inn Express Pittston - Scranton Airport. It's wonderful to hear you enjoyed your stay. We hope you have the chance to visit again and enjoy all our amenities.
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Bad Management
Overall Experience 
2.0 / 5
2.0 / 5
PostedFebruary 22, 2025
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fromChicago, IL
Age:65 or Older
Traveler Type:Business
Check Out Date:2025-02-18
Reason for Visit:Business
Next Destination:Never here.
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Variety of Breakfast Choices 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
When service people make mistakes, it is often caused by poor training and supervision. This location seems to suffer from that malady. I asked in-person for a late check-out time. The person at the front desk agreed to 12:00 noon, and I saw the front desk person wrote it down on a notepad. I asked if everything was ok, and he confirmed it was set. The next morning I double locked the room so I would not be disturbed. Around 10:00 AM while I was on a conference call with 7 other people, a staff member broke into the room. I waived him away since I was clearly talking to the people in my video meeting, but he insisted that I come to him. He wouldn't leave until I came to him. I had to interrupt my meeting to tell him I had already received a late checkout. That's a management problem. Also, no bar of soap and no laundry bag in the room.
Check Out Date:2025-02-18
Reason for Visit:Business
Next Destination:Never here.
ConsRecognition for IHG® Rewards Club Members, inept management
Response from Holiday Inn ExpressBy Hotel Staff, Management, February 23, 2025
Mr. O'B, thank you for sharing your feedback. It seems there was a misunderstanding regarding your late check-out request, and we apologize for the inconvenience it caused during your call. It's unfortunate that the room was missing some essential items, and the situation you described will be looked into further to ensure improvements. Your comments about the interactions with team members will inform future training opportunities.
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Average at best
Overall Experience 
1.0 / 5
1.0 / 5
PostedFebruary 18, 2025
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Traveler Type:Business
Check Out Date:2025-02-14
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Variety of Breakfast Choices 
1.0 / 5
1.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
The staff is friendly and responsive but the hotel needs some help.
When I went to the 4th floor, the smell of cooking was present and only got stronger. It cam into my room under thd door. Come to find out there are peeople that are living in the hotel and cooking in their rooms.
I turned the water on and it came out brown.
My in room coffee maker was broken..
I had problems with my television.
Breakfast in the morning was just blah.
On my list of locations to stay, this is now a nope.
Check Out Date:2025-02-14
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members
ConsAmenities, Atmosphere, Facilities, overwhelming cooking smell, broken room coffe maker, tv issues
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Posted byHotel Staff
 
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onFebruary 18, 2025
Thank you for taking the time to complete our online survey regarding your most recent stay at our hotel.
We are deeply saddened to hear your stay with us was not pleasurable. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is of the up-most importance. We will be using the feedback you provided to make improvements. We will share your comments with the hotels staff, management and owners. If there is anything, we can do to insure that your next stay with us will be both enjoyable and memorable, please feel free to contact us here at the hotel direct.
Safe travels,
~Hotel Guest Satisfaction Team
Holiday Inn Express – Pittston
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