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Holiday Inn Express & Suites New Iberia-Avery Island
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.6
/
5
Rating breakdown 1,017 reviews
5 Stars
729
4 Stars
193
3 Stars
44
2 Stars
28
1 Star
23
based on 1,017 reviews
883 out of 95193%recommend this property.
Staff and Service
4.7
/
5
Room and Comfort
4.5
/
5
Value
4.4
/
5
Room Cleanliness
4.6
/
5
Sleep Quality
4.5
/
5
Variety of Breakfast Choices
4.2
/
5
Able to Relax
4.4
/
5
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Product ReviewsWrite a review
Clean hotel and wonderful staff
Overall Experience
5.0
/
5
PostedMarch 27, 2025
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Age:50-64
Traveler Type:Combined Business and Leisure
Reason for Visit:Family business
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
My stay was in excess of a week and the staff were always in top form. Everyone from the front desk, to the staff providing breakfast, to the staff cleaning the rooms, were always professional and friendly. I didn't want to leave honestly.
Reason for Visit:Family business
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities, recognition for ihg rewards club members, friendliness of staff.
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 28, 2025
Dear Tray,
Thank you for your kind words! We're thrilled to hear that our team made your extended stay so enjoyable. Providing a welcoming and comfortable experience is our top priority, and it means a lot to know you felt so at home. We’d love to welcome you back anytime—hopefully, your next stay will be just as wonderful!
Sincerely,
Stacie Robinson, GM
Perfect stay
Overall Experience
5.0
/
5
PostedMarch 23, 2025
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Traveler Type:Leisure
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
I stay at this hotel was perfect. The people were friendly, the room was comfortable and clean and breakfast had an incredible variety and was constantly updated. I definitely recommend it and would go back again.
ProsRoom Cleanliness, Atmosphere
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 24, 2025
Dear Ellen,
Thank you for your kind words and recommendation! We're thrilled to hear that you had a perfect stay and enjoyed our friendly staff, comfortable and clean rooms, and the incredible breakfast variety. It would be our pleasure to welcome you back again in the future! Safe travels, and we hope to see you soon!
Sincerely,
Stacie Robinson, GM
Quiet, relaxing stay!
Overall Experience
5.0
/
5
PostedMarch 13, 2025
Share:
Traveler Type:Leisure
Reason for Visit:Vacation
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
This Holiday Inn Express is probably the best we have stayed at in a long time. I have no complaints concerning our stay. We loved the fact that we could open our room window enough to get fresh spring air! Well worth the money we spent to stay there.
Reason for Visit:Vacation
ProsRoom Cleanliness, Location, Amenities, Atmosphere, Facilities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 14, 2025
Dear LynnB,
Thank you for your wonderful review! We're thrilled to hear that this was one of the best Holiday Inn Express stays you've had in a long time. It's great to know you enjoyed the fresh air and felt your stay was worth it. We truly appreciate your kind words and hope to welcome you back again soon!
Sincerely,
Stacie Robinson, GM
Great place to stay.
Overall Experience
5.0
/
5
PostedMarch 5, 2025
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Age:50-64
Traveler Type:Business
Check Out Date:2025-02-28
Reason for Visit:Bussiness
Next Destination:New Iberia
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
4.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Met all my expectations. It has a clean and friendly atmosphere.
Check Out Date:2025-02-28
Reason for Visit:Bussiness
Next Destination:New Iberia
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 7, 2025
Dear Donna,
Thank you for your kind words! We’re thrilled to hear that we met all your expectations and that you enjoyed our clean and friendly atmosphere. Your satisfaction is our top priority, and we hope to welcome you back for another great stay soon!
Sincerely,
Stacie Robinson, GM
Great air conditioning
Overall Experience
3.0
/
5
PostedFebruary 28, 2025
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Age:35-49
Traveler Type:Business
Reason for Visit:Work
Next Destination:New orleans
Staff and Service
3.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
Great stay except for the shower with almost no water
Reason for Visit:Work
Next Destination:New orleans
ProsRoom Cleanliness, recognition for ihg rewards club members
ConsFacilities
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onMarch 8, 2025
Hi AH87,
Thank you for staying and choosing our Holiday Inn Express & Suites New Iberia-Avery Island for work travel needs. We appreciate you being a Silver Elite member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
Amazing friendly service. Clean room and friendly hall staff.
Overall Experience
5.0
/
5
PostedFebruary 17, 2025
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Age:25-34
Traveler Type:Leisure
Reason for Visit:Staycation
Next Destination:New orleans
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Variety of Breakfast Choices
3.0
/
5
Able to Relax
4.0
/
5
Yes, I recommend this property.
The staff was friendly and attentive. The room was clean and always had clean towels and blankets. We stayed on the third floor and it was very quiet and comfortable. The hall staff was pleasant and always said hello with a smile.
Reason for Visit:Staycation
Next Destination:New orleans
ProsRoom Cleanliness, Location, Atmosphere
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onFebruary 20, 2025
Dear Dperkins95,
Thank you for your kind words! We're delighted to hear that you had a comfortable and quiet stay on the third floor. Our team takes pride in providing friendly and attentive service, and it's great to know you felt welcomed by our staff. We appreciate your feedback and hope to welcome you back again soon!
Sincerely,
Stacie Robinson, GM
Very clean and relaxing
Overall Experience
5.0
/
5
PostedFebruary 10, 2025
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Traveler Type:Leisure
Reason for Visit:Granddaughter Horse Show
Next Destination:Lafayette
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
Hotel was clean and comfortable. Staff was friendly and very welcoming . Great breakfast with a great variety of cooked eggs , sausage , biscuits , etc. Even the coffee was fresh just like we like it. No complaints here at all .
Reason for Visit:Granddaughter Horse Show
Next Destination:Lafayette
ProsRoom Cleanliness, Location, Atmosphere
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Posted byHotel Staff
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onFebruary 11, 2025
Dear KatD,
Thank you for your wonderful feedback! We're so happy to hear that you had a clean, comfortable stay and that our staff made you feel welcomed. It’s great to know you enjoyed our breakfast selection and fresh coffee—we believe a good start to the day makes all the difference!
We truly appreciate your kind words and look forward to welcoming you back for another excellent stay. Safe travels!
Sincerely,
Stacie Robinson, GM
Excellent!
Overall Experience
5.0
/
5
PostedJanuary 22, 2025
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2025-01-04
Reason for Visit:Stay for work
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Variety of Breakfast Choices
5.0
/
5
Able to Relax
5.0
/
5
Yes, I recommend this property.
The lady at the front desk I believe she said her name was Shawn I’m terrible with names however the lady that checked me was so nice, sweet and very helpful. She was very patient with me due to a issue with the door as it happens to didn’t make me feel as though I was a bother she was able to move me to a room with a working door which I appreciated. She let me know about the curfews going on and the road closures which I also appreciated. The hotel is nicely kept, the staff was awesome, and the room I was in was nice and clean. The atmosphere of the whole hotel was very nice! I would definitely recommend the hotel to others!!
Check Out Date:2025-01-04
Reason for Visit:Stay for work
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onJanuary 23, 2025
Dear Ashley,
Thank you for your wonderful feedback! We’re so glad to hear that Shawn made such a positive impact on your stay—she truly goes above and beyond for our guests, and we’ll be sure to pass along your kind words. We’re also happy that we were able to resolve the issue with your door and provide you with a smooth, enjoyable stay.
It’s great to hear that you found the hotel clean and well-kept and that the overall atmosphere made your experience pleasant. Thank you for recommending us to others, and we look forward to welcoming you back for another fantastic stay!
Sincerely,
Stacie Robinson, GM
