Best Price Guarantee

The Lowest Internet Rate Guarantee is our promise that the best hotel room rates for any InterContinental Hotels Group (IHG) property can be found directly on our Web sites. If you find a lower rate on a competing Web site (for the same hotel and type of accommodations), we’ll not only match that lower rate, we'll give you an additional 10% off. It's that simple.

How do you know if you have a valid Lowest Internet Rate Guarantee claim?

1. Did you make a reservation on an IHG Web site?


2. Did you use the Best Available Rate search?


3. Did you choose the lowest hotel room rate from the Best Available Rate search results for your reservation?


4. Did you find a lower rate on a “competing Web site” within 24 hours of your IHG reservation?


5. Is that lower rate for the same type of accommodations?

If you answered Yes to all the above, you may have a Lowest Internet Rate Guarantee claim. We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid.

To use the Lowest Internet Rate Guarantee, you must notify us within 24 hours of making your IHG reservation by calling the Lowest Internet Rate Guarantee Support Desk and/or filling out the online form.

Example of a resolution to a valid Lowest Internet Rate Guarantee claim:

A guest books a one night's stay at the lowest available rate through the Best Available Rate search for a hotel in Atlanta, GA, (USA) on an IHG branded site for a rate of $200.00.

Within 24 hours, that same guest finds a rate of $190.00 on a competing Web site for the same hotel, same night and same room type (same number and type of bed(s)).

The guest contacts IHG to claim the Lowest Internet Rate Guarantee either by phone or by filling out the online form.

Once the Guest Relations team confirms that the Lowest Internet Rate Guarantee claim filed is valid, they will modify the guest’s room rate to $171.00 to uphold IHG’s Lowest Internet Rate Guarantee policy! That's 10% better than the lower hotel rate reported.

Lowest Internet Rate Guarantee Claim Questions & Answers:

Did you make a reservation on an IHG Web site?
IHG’s portfolio consists of the most recognized and respected hotel brands in the world, including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels & Resorts, Holiday Inn Express® Hotels, Hotel Indigo® Hotels, Staybridge Suites® Hotels and Candlewood Suites® Hotels. With full-service Web sites in eleven languages to support worldwide operations, we feature over 4,500 hotels in nearly 100 countries and territories. A reservation must be made directly on an IHG Web site to qualify for the Lowest Internet Rate Guarantee, and you must have a valid reservation confirmation number.
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Did you use the Best Available Rate search?
When you search for a room on an IHG Web site and specify “Best Available” as your rate preference, you will be presented with a variety of rate types (e.g. Best Flexible, Advance Purchase). These are the best hotel room rates available currently that meet your search criteria.
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Did you choose the lowest rate from the Best Available Rate search results for your reservation?
A guest must book the lowest available hotel room rate through the Best Available rate search - for the type of accommodations sought - in order to qualify for the Lowest Internet Rate Guarantee.
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Did you find a lower rate on a “competing Web site” within 24 hours of your IHG reservation?
A competing Web site is a Web site that sells a hotel room from the IHG Family of Brands (InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels & Resorts, Holiday Inn Express® Hotels, Hotel Indigo® Hotels, Staybridge Suites® Hotels and Candlewood Suites® Hotels). It is not another hotel brand Web site. Rooms on the competing Web site must be publicly available, viewable and bookable on the Internet at the time of verification.
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Is that lower rate for the same type of accommodations?
Same type of accommodations includes the same hotel, the same type of room(s), same dates and length of stay, and same number of guests.
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